Resident Support Officer

Location: Islington

Resident Support Officer

Location:

London N5
Job Type: Full-time temporary until end of March 2026
Salary: £14.24 per hour PAYEWe are seeking a Resident Support Officer to provide exceptional customer-led service in a management and completion of LCDM cases. This role involves working with both internal and external customers to achieve the overall objective of delivering a swift and efficient service.

Day-to-day of the role:

Effectively and efficiently manage LCDM cases, liaising with appropriate internal and external contacts.
Facilitate considered decision-making in line with relevant procedures, policies, statutory or regulatory guidance in a timely and cost-effective manner.
Maximise output in the delivery of targets and the organisation's strategic objectives and behaviours.
Meet all corporate and departmental service level agreements and support the business in achieving these as a whole.
Effectively utilise technologies and the Microsoft Dynamic platform to deliver an efficient and effective customer-driven service.
Keep accurate, up-to-date records of all actions taken to assist in case management, statistical analysis, and reports to relevant management teams and boards.
Work in a fast-paced, evolving, target-driven, dynamic environment.
Undertake any other duties and responsibilities of an equivalent nature as required.
Ensure compliance with Equality & Diversity, Health & Safety policies, and General Data Protection Regulations.

Required Skills &

Qualifications:

Proven experience in a fast-paced, target-driven, evolving, and dynamic Customer Service environment.
Proven experience of delivering high-quality customer services with good interpersonal and communication skills.

Experience of working in the housing sector, property management, or similar.
Strong understanding of Microsoft Office.
Analytical and problem-solving skills with the ability to interpret information and make considered decisions.
Interpersonal, influencing, and communication skills with the ability to liaise with a variety of internal and external stakeholders.
Ability to identify risk to individuals and the organisation.
Manage customer expectations and keep customers updated and informed.

Desirable:

Professional qualification in Customer Service, Housing, or similar.
Knowledge and/or experience of housing law and the work of Housing Associations.
Experience working with CRM or the Microsoft Dynamic platform.

To apply for the Resident Support Officer position, please submit your CV letter detailing your relevant experience