Metering Specialist

Our priority is to match the right person to the right role, and we never want salary to be a barrier to applying. Regardless of your current pay, we’ll ask about your salary expectations during the application process, and our Talent Team will have an open, honest conversation during the talent call to understand your skills and explore our salary options.

If you have questions around salary, please feel free to ask us!

Location
:
Chiswick, London or Manchester - Hybrid

Sponsorship
:
We are unable to offer sponsorship for this role

Reporting to our Metering Team Leader, we’re looking for a Metering Specialist to join the team. Metering within So Energy is undergoing an exciting transformation with the introduction of smart metering and transformational new technologies. This role might be for you if you thrive in a fast-paced environment, work well within a team and are passionate about what you do.

So Energy was created in 2015 because we knew energy suppliers could be better
. Since then, we’ve grown rapidly but sustainably, with 300,000 customers and over 450 Energists (what we call our people). But we’re not done! We’re on the road to a net-zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability.

We’re driven to do our best for our customers, for each other, and for our planet. That’s why we’ve built a workplace culture that’s supportive, empowering, inclusive, and full of opportunities to grow and make an impact.

At So Energy, we take pride in our values-driven culture. We live and breathe by our six core
values that guide everything we do:

• Clear
• Honest
• Ambitious
• Inquisitive
• Caring
• Sustainable

• Providing on day support for our installers on our rollout of second-generation smart meters
• Working through reports to resolve issues with our smart meter portfolio
• Effectively managing a workload of tickets that monitor the progress of problem resolution on specific customer accounts.
• Effectively managing the relationship with our customer base, also by answering inbound contact within the previously defined SLA's.
• Contributing to a “one contact resolution”, by reducing the need for customer contact through effective management of customer accounts.
• Maintain quality service by establishing and enforcing organisation standards.
• Prepare reports by collecting, analysing, and summarising information.

• Be a problem solver, identifying issues and looking for solutions
• Be flexible, reliable and reactive to customer demand
• Understand and monitor agreed SLA’s and act where appropriate
• Be a key contributor to process improvements by highlighting ideas to Team Leader.
• Be able to prioritise your workload and adapt to change dependant on customer and business requirements.
• Meet personal and team targets
• Handle customer enquiries as they come in via our service channels ensuring responses are within agreed SLA’s
• Drive for Results – One Contact Resolution, SLA, Productivity & Quality

Research shows that some underrepresented people are less likely to apply for a role unless they are 100% qualified. We believe your experience, skills, and passion will set you apart. We encourage you to apply and tell us about your journey, even if you don’t tick all the boxes.

APPLICATIONS CLOSE ON 31st December 2025

Smart Working Charters

• Hybrid working – Each team has its own Smart Working Charter. Ask your talent partner for more details.

Growth & Development

• Personalised learning & development budgets– to support your growth journey, L&D buddies to guide you along the way.
• Educational Sponsor ships – like Code First Girls.
• Internal learning platform – with thousands of valuable resources.

Pay & Reward

• Up to 10% performance bonus – based on company and personal performance.
• Annual Salary Reviews – to ensure we remain competitive in the market.
• Commitment to being a real living wage provider
  .

Time Off That Matters

• Your birthday
  off – it only comes once a year, so enjoy…