Operations Manager

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Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed. Since 2003, our people‑first and technology‑led approach has helped organisations across the UK transform their estates into high‑performance, sustainable environments. Through our integrated service model—spanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Care—we deliver compliance, quality, and operational excellence while reducing cost and carbon impact.

Our award‑winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data‑led estate management  effectively run a team of engineers and supervisors, to implement a positive Health & Safety culture, to drive a high standard of works being carried out on the clients’ sites. Carry out site, engineer and vehicle audits driving a can‑do attitude towards work and implementing our Bellrock values.

• Drive technical compliance within the engineering team.
• Drive Health & Safety Compliance.
• Drive the engineering team to complete works to a high standard with SLA.
• Assess engineer competencies and train engineers for any skills gaps.
• Carry out audits and reports on engineer performance.
• Compile engineer performance and utilisation reports for SLT reporting.
• Be out on‑site meeting and supporting engineers throughout the week.
• Work alongside key stakeholders on contract operation.

• Internal & external senior stakeholders summarised but not limited to the below.
• External technical Operations Managers.
• Engineering staff.
• Internal Office Staff.
• Internal Account Managers.
• Internal Operations Directors.
• Internal Account Directors.
• Internal Senior Operations Manager.

• Carry out other duties consistent with the post-holder’s knowledge and skills which are necessary for the satisfactory completion of contracts or business goals.
• Participate on the out of hours call‑out rota when it is your turn to do so defined by the current rota schedule.
• Comply with all company policy and procedures, legislation and regulatory requirements.

• Shows commitment to and upholds Bellrock ethics and values.
• Has clear understanding of technical statutory compliance.
• Demonstrates ability to develop & implement processes.
• Supports and contributes to continuous improvement across the contracts.
• Reliable – good time keeping and dependable.
• Good and sound knowledge of regulatory requirements and safety standards related to gas operations.
• The ability to manage a team of engineers and supervisors, including investigation meetings and conflict resolution.
• Teamwork – able to work independently and as part of a team, helping other team members if needed.
• Attention to detail – job requires being accurate in interpreting and communicating commercial details. Accurate data input requirements on internal and external work management systems.
• Good level of commercial and financial acumen.
• Good Time Management skills – able to prioritise work effectively and meet deadline and meet targets.

Minimum experience:

• Previous experience within the FM/Building Services sector.
• Previous experience with Concerto or other CAFM packages.
• Competent in the use of Microsoft Office package products.
• Health & Safety awareness.

Desirable Qualifications &

Experience:

• Trade Qualifications (preferably Gas & A/C).
• A proven track record in the FM industry.
• Health & Safety IOSH training.
• Supervisor or manager Training/experience.
• Dealing with investigations and conflict management.
• A good understanding of SFG
  20.

• Able to lead a team of engineers and supervisors.
• Builds good working relationship with internal teams and external service providers.
• High level of Health & Safety awareness and the drive to enforce this to your team.
• Prioritises own workload.
• Experienced in using CAFM systems.
• Understanding of Statutory Requirements.
• Sound technical knowledge.
• IT and Data analysis skills.
• Ability to understand, implement and…