Housing Officer, Entertainment & Gaming

Job Description

Job Title: Housing Officer

Contract Type: Permanent

Salary: £43,777.03

Working Hours: 35 Hours per week

Working Pattern: Hybrid, Monday to Friday

Location: Arlington Road,Camden NW1 7HE

The difference you will make as a Housing officer

The office base will be Arlington, Camden please be aware the patch will be East London however this may be subject to change. As a frontline worker you will maximize the economic viability, social sustainability and self sufficiency of the tenancies in your patch through targeted support, services and action, establishing and maintaining strong relationships with customers. You will work collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across a number of defined properties.

About

you We are looking for someone with

• An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
• Proven track record of delivering a high quality customer service function, preferably in the housing sector
• Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude.
• Ability to remain calm in pressurized environment

Why Riverside?

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Role Responsibilities

• Pro-actively manage, maintain and improve designated social housing neighborhoods; dealing with all aspects of tenancy conditions, including service failures, creating, promoting and adopting a culture of customer care in accordance with agreed processes, standards, timescales and targets.
• Accountable for maximizing and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from tenancy start, support customers with benefit claims, signposting for advice and carrying out home visits during arrears pursuance process.
• Represent the Group in Court for all cases brought against customers in your designated area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes.
• As an "Account Manager" for the customer and property, be responsible for identifying issues which can be resolved with early intervention, be responsible for liaising with internal & external stakeholders to ensure services and actions are effective and efficient to build lasting, satisfactory and sustainable tenancies.
• Accountable for 'patch profitability', minimizing void rent loss, identify cash leakage, working in partnership with Shared Service colleagues to carry out inspections, property viewings and managing tenancy sign-ups and new tenancy visits.
• Manage a delegated discretionary budget, making decisions regarding the allocation of your budget, ensuring Group financial controls are adhered to robustly and effectively.
• Provide quality assurance for all communal areas in your patch, escalating contracted service failures to the relevant contract owner for resolution, and resolving other issues using the relevant procedure.
• Other Duties
• Commission, direct and influence other teams as appropriate to resolve low level anti-social behaviors issues, hate crimes, domestic abuse and issues impacting community cohesion, escalating complex cases to the Community Safety Team as appropriate.
• Maximize the use of mobile technology to ensure the provision of an efficient and proactive customer service to customers.
• Champion and promote usage of the online self-service facility, to contribute to…