Lead UX Designer

The Opportunity

You’ll play a key role in shaping Deskpro’s design vision and driving the evolution of our product experience. This is an opportunity to build the product and UX design function from the ground up, setting the principles, systems and practices that will guide how we design, build and deliver new features. Your work will bring clarity and consistency to a complex, feature-rich platform, helping thousands of users get more value from Deskpro every day.

You’ll define how Deskpro’s products look, feel and work. You’ll bring structure to complexity – mapping our information architecture, scaling a design system, and turning deep user insight into clear, accessible experiences. By collaborating across Product, Engineering and Marketing, you’ll design elegant solutions that meet real needs and business goals. You’ll explore how emerging tools, especially AI, can speed up how we learn and design.

You’ll also design adaptable product experiences that support customers as they move through different stages of AI adoption.

You’ll also grow others along the way – mentoring, sharing ideas and building a culture where great design thrives.