Technical Account Manager

Overview

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Treasure Data At Treasure Data, we're on a mission to radically simplify how companies use data and AI to create connected customer experiences. Our intelligent customer data platform (CDP) drives revenue growth and operational efficiency across the enterprise to deliver powerful business outcomes.

We are thrilled that Forrester has recognized Treasure Data as a Leader in The Forrester Wave™:
Customer Data Platforms For B2C. It's an honor to be acknowledged for our efforts in advancing the CDP industry with cutting-edge AI and real-time capabilities.

Furthermore, Treasure Data employees are enthusiastic, data-driven, and customer-obsessed. We are a team of drivers-self-starters who take initiative, anticipate needs, and proactively jump in to solve problems. Our actions reflect our values of honesty, reliability, openness, and humility.

Technical Account Manager (TAM) at Treasure Data is a technical specialist role focused on providing advanced platform expertise and implementation support to both enterprise customers and strategic partners.

• Be the technical authority for Treasure Data platform capabilities, serving as the primary escalation point for complex technical challenges faced by customers and partners.
• Guide technical solution design and architecture, providing expert guidance on data connectivity, ingestion patterns, and implementation approaches.
• Lead technical deep-dives and knowledge transfer sessions to enable customers and partners on platform features, focusing on technical best practices and optimal implementation patterns.
• Proactively monitor and optimize customer environments, identifying opportunities for technical enhancements and providing clear visibility into platform performance.
• Create and maintain technical documentation, including solution architecture documents, implementation guides, and best practice recommendations.
• Drive technical product adoption by assessing the feasibility of proposed solutions, advising on platform capabilities, and ensuring successful implementation of complex use cases.
• Provide technical leadership in partner and customer implementations, coordinating with implementation teams to ensure architectural integrity and best practices are maintained.
• Deliver regular technical status updates and recommendations, effectively communicating complex technical concepts to various stakeholders.
• Stay current with the latest platform features and capabilities, providing technical guidance on new functionality and potential applications.
• This is a hands-on role - be ready to jump in and use the product from day one.

• Bachelor's degree in Computer Science, Engineering, or related technical field, or equivalent practical experience
• 5+ years of experience in technical consulting or solutions architecture
• Strong experience with:
  • Data connectivity and ingestion architectures
  • Solution architecture and system design
  • Data engineering principles and practices
  • Basic understanding of AdTech and Mar Tech ecosystems
• Advanced SQL knowledge and data modeling experience
• Experience with ETL/ELT processes and data pipeline design
• Strong technical documentation and communication skills

• Experience with Treasure Data or similar CDP platforms
• Advanced knowledge of marketing technology and advertising technology landscapes
• Expertise in one or more specialty areas:
  • Advanced data modeling
  • Machine learning and AI applications
  • Real-time data processing
  • Privacy and compliance architecture
• Background in partner or customer-facing technical roles
• Experience with agile development methodologies

• Physical:
  Working out of the London office according to our Global Hybrid Working Policy.
• Travel: 25% travel average with the opportunity to travel more if desired.

• Competitive compensation packages
• Salary Sacrifice pension plan with 7% employer match
• Supplemental medical and dental cover offered & 5X annual salary for life cover provided
• Restricted Stock Units (RSU)

Treasure Data is the Intelligent Customer Data Platform (CDP) built for enterprise scale and powered by AI. Recognized as a Leader by Forrester and IDC, Treasure Data empowers the world's largest and most innovative companies to deliver hyper-personalized customer experiences at scale that increase revenue, reduce costs, and build trust.

Through unique capabilities such as the Diamond Record, AI Agent Foundry, and AI Decisioning with Real-Time Personalization, Treasure Data enables marketing and CX teams to personalize cross-channel engagement in real-time, optimize marketing spend while increasing ROI, and drive customer lifetime value through more intelligent retention and loyalty.

We value and promote diversity, equity, inclusion, and belonging in all aspects of our business and at all levels. Success comes from…