Solution Specialist

Location: London, UK

Reporting to: Service Delivery Manager

Direct Reports: Not applicable

Employment type: Permanent, full-time

The Solution Specialist’s principal objectives are to execute on our on-premises implementations, projects, consultation, and other dedicated client professional services agreements, as well as the client facing team for our rapidly increasing platform projects around the world. They are responsible for ensuring the delivery of great outcomes for our clients. In summary, they help to generate exceptional client experiences while migrating our clients to our platform offerings.

• Develop and maintain an extensive understanding of the cinema industry’s business operations to effectively configure and support Vista software for clients, becoming an expert in Vista’s suite of software modules
• Perform project discovery, analyze client requirements, create system designs, and implement solutions within the Vista suite of software, testing the configuration to satisfy client requirements
• Install and configure the Vista on-premise and platform software, as part of both smaller consultation projects and full-scale, long-term deployments, remotely and onsite
• Effectively train Vista clients both remotely and in person
• Consult with clients on best practices, helping them realize the full potential of the Vista software
• Take ownership of project tasks, delivering through to completion
• Build strong relationships with clients and team members
• Expected to perform cross-regional and cross-departmental tasks and initiatives as assigned either on an adhoc, temporary basis, or as part of a more formal rotation program
• While we intend to perform the vast majority of work during standard business hours, team members may be asked to assist with some work items that cannot be performed while clients are operating, including but not limited to system upgrades, maintenance items, or assist with other urgent or business critical, configuration and / or support items
• Travel domestically and internationally

• Can execute on many project tasks confidently and independently, but often seeks guidance or instruction
• Practicing leadership capabilities
• Typically, two years of experience or more with Vista Group software
• Assigned to medium and large client projects, creating exceptional client experiences and great outcomes
• A self-starter, infrequently seeks guidance or instruction
• Proficient on most products and at least one advanced product
• Takes proactive measures to prevent software issues
• Consistently achieves business goals and metrics successfully, promptly, and accurately

• Degree in Information Technology, Computer Science or equivalent (preferred)
• Experience in a software application support, deployment, and consultancy
• Strong knowledge of SQL Server, .NET (preferred), advanced user of Windows systems, including IIS, DNS, DHCP, Networking
• Ability to work on several tasks or projects simultaneously, prioritizing and following through to successful resolution
• Excellent problem-solving and analytical skills, verbal and written communication, and organizational skills with meticulous attention to detail
• Ability to remain composed under pressure, using independent discretion and judgment to assess situations and respond appropriately
• Commitment to excellent customer service and dedication to creating great outcomes and working relationships
• Experience in project management and governance (preferred)
• Strong knowledge of cinema operations (preferred)
• Strong knowledge of MS Office (Outlook, Word, Excel, PowerPoint, Access)

Our Shared Standards act as a compass for how we work together and reflect the behaviours we value at Vista Group. The way in which each member of our crew embodies these Shared Standards is an indicator for performance and success, as it aligns with our vision and strategy.

• We're a diverse team, in different places and functions, and we're at our best when we connect, help and collaborate

• We communicate openly, we explain the why, and we ask when we don't understand. We don't leave people in the dark