IT Administrator & Technical Support

IT Administrator & Technical Support role at Uniphar | Access

Overview:
The role involves providing mostly Windows desktop support to a global and diverse user base. You will be a self-starter, self-assured, and work with a friendly, experienced team to deliver high quality 1st/2nd line support.

• Provide 1st/2nd Line incident handling via telephone and/or desktop visit
• Use of Service Desk system to log requests and adhere to existing SLA
• Ownership of Onboarding life cycle (Technical)
• Client system configurations and hardware including networking
• System backup operations
• Patch management
• Endpoint Health state monitoring
• Effective document writing. Creating/ updating technical documents and procedures
• Third party vendor management

• Excellent verbal and written communications
• Strong organisational skills and time management
• Ability to work independently and as part of a team
• 3+ years commercial experience within a technical client facing environment
• Excellent working knowledge & experience of Windows 10 & 11
• Microsoft Office Product Suites
• Office 365 Business
• Microsoft AD Administration including Group Policies
• Microsoft Teams
• LAN/ WAN/ WI-FI (802.1x) fundamentals
• Windows Device Patching Management
• Microsoft Intune, Auto Pilot
• MDT Microsoft Deployment Services
• Windows Bit Locker or equivalent
• Remote Client Support Zoho Assist
• VOIP Telephony / Mobile Phone deployment
• Mobile device management
• Antivirus/ Malware Endpoint protection
• Asset Management and Tracking
• Manage Engine Service Desk Plus
• Veeam Backups, Veritas Backup Exec
• Managed Secure Print Services (Paper Cut MF)
• Exposure to Cloud Services (MS Entra)
• Experience of Virtual Machines
• Experience in a regulated industry (Pharmaceuticals) would be advantageous
• Data protection & IT security principles are advantageous
• To carry out the relevant GDP SOPs as instructed by the RP of the Company.

Uniphar group is a rapidly expanding global healthcare services business with a proud heritage in Ireland. Since IPO in 2019, the group has grown both organically and through a series of strategic acquisitions, which continues to strengthen Uniphars international reach. With a workforce of close to 3000 employees spread across Ireland, United Kingdom, Netherlands, Nordics, and the USA, Uniphar is a trusted global partner to pharma and medtech manufacturers, working to improve patient access to medicines around the world.

Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the worlds best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our highly expert teams. Uniphar is organised into three key divisions;
Supply Chain & Retail, Commercial & Clinical Med Tech / Pharma; and Product Access.

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