Senior Applications Analyst

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REPORTING TO: Applications and Data Manager

HOURS: 09.00 - 17.00, Monday - Friday

LOCATION: London, Manchester or Harrogate (Hybrid Working, 2 days per week in office)

With 250 staff and lawyers working across five offices nationwide, Hempsons is a leading law firm for the health and social care, charity, and social enterprise sectors.

We help our clients tackle a constantly changing array of opportunities and challenges - never more so than now.

Our aim is to provide outstanding legal services that deliver the best possible client outcomes whilst nurturing a culture that makes us a "great place to work".

We are seeking an experienced and proactive Senior Applications Analyst to support the management, development, and optimisation of our core legal applications and data systems. The successful candidate will join the Applications and Data team who are responsible for ensuring business-critical applications are maintained, upgraded, and integrated effectively.

Working alongside the other Applications Analysts in the team, reporting to the Applications and Data Manager, you will contribute to the day-to-day support of Legal applications, you will also be involved in key projects to deliver new applications to the business. You will be given the opportunity to work with innovative technologies, including Generative AI and Data Analytics, that support the firm's wider business strategy.

This is a wide-ranging role including project work that will drive innovation and change within the firm. These projects will have lasting impact on how the firm provides legal services.

This is a Hybrid working role that requires the Senior Applications Analyst to attend the office at least 2 days a week. Additional days may be required in the office to support specific tasks and projects.

Please note that the job description is not exhaustive and may vary in line with changes in the team's objectives and firm's policy.

The Senior Applications Analyst, alongside the wider Applications and Data Team is responsible for maintaining and developing the firm's core legal application systems. You will possess hands‑on expertise in Aderant Expert, Legal Case Management applications and Microsoft 365, including workflow optimisation, system integrations, and low‑code development using the Power Platform. You will also have experience with SQL Server administration and reporting and be comfortable designing secure data integrations across business platforms.

You will also be a point of technical escalation for the IT Service Desk Team and other Applications Analysts; a high level of technical proficiency is required to succeed in this role.

Key responsibilities include but are not limited to:

The Senior Applications Analyst and the Applications and Data Team are responsible for the following Legal application systems:

• Technical ownership of the firm's practice management system (PMS), including Expert Time.
• Create, maintain, and optimise workflows to support business processes.
• Manage and execute upgrades, patches, and system maintenance.
• Provide advanced troubleshooting and resolution of technical issues.
• Deliver and oversee integrations with other legal systems.

• Oversee the configuration, maintenance, and development of Visual Files case management system.
• Database Administration (SQL).
• Maintain and support SQL Server databases underpinning core business applications.
• Ensure data integrity, security, and performance optimisation.

• Write, maintain, and optimise SQL queries and reports.
• Build, manage and maintain Power BI dashboards and data flows.
• Provide accurate data and reporting solutions to stakeholders across the firm.

• Developing capabilities utilising the firm's chosen Generative AI platform.
• Collaborating with the AI working group to identify AI use cases.
• Creating playbooks to support AI use cases.
• Developing Prompt Engineering capabilities within the Applications Team.
• A…