Documentation Engineer

About hyperexponential (hx)

At hyperexponential, we’re building the AI-powered platform that enables the world’s most critical decisions in a $7 trillion industry, which risks to take, and how to price them. These are the decisions that shape real‑world outcomes: whether rockets successfully launch into space, autonomous vehicles make it to market, or communities recover after major storms.

Until now, insurance has been making billion‑dollar decisions using outdated tools. We’re changing that. Our platform brings together data, AI, and human expertise to give insurers the fastest path from submission to decision - helping them move faster, act smarter, and take on more risk with confidence.

Backed by a16z, Highland Europe, and Battery Ventures, we’re scaling globally - already trusted by nearly 50 of the world’s largest insurers, with zero churn and billions in premiums flowing through hx.

What began as a single product in one market has rapidly evolved into a multi‑product, multi‑territory platform powering every stage of pricing and underwriting. AI is at the core of what we do - from building the world’s first domain‑specific AI peer programmer for insurance (think Git Hub Copilot with a PhD in actuarial science) to shaping agentic workflows that reinvent how this industry operates.

What makes hx different is the people who build it. Here, impact isn’t tied to title or tenure; it’s defined by the challenges you take on and the discipline you bring. Surrounded by peers who stretch you, you’ll do the best, hardest work of your life in a company engineered to endure.

If that sounds like you, join us in building what comes next.

At hx, world‑class documentation is a product in its own right: it drives adoption, enables customer self‑service, and reduces friction for internal teams. As our products scale and our AI agents depend on well‑structured knowledge, documentation becomes a critical part of how we deliver clarity and confidence to users.

This role will sit at the intersection of engineering, product, and customer teams, creating and governing documentation that is accessible, structured, and AI‑ready. You’ll be building this function from the ground up – our first dedicated technical writer – so you’ll shape both the standards and the workflows that support adoption across hx.

You’ll work hands‑on to design documentation systems, implement AI‑assisted authoring, and enforce consistency across diverse content sources. With the freedom to experiment and the backing to scale your ideas, you’ll create lasting impact for both internal teams and global clients.

• Designing and delivering structured, AI‑powered documentation that makes hx products easy to understand, adopt, and scale.

• Implementing documentation standards, workflows, and governance across teams to ensure consistency and discoverability.

• Partnering with engineering, product, and customer teams to capture knowledge and translate it into accessible, high‑impact content.

• Building content pipelines and structures that support AI‑powered search, question‑answering, and automated validation.

• Introducing and refining automation and feedback mechanisms to continuously improve documentation quality.

• Driving adoption of documentation practices that reduce support needs and accelerate onboarding for users.

• Built technical documentation in a fast‑paced software environment that improved adoption or reduced support queries.

• Applied AI/automation (e.g. LLMs, workflow tools like Zapier/n8n, Grammarly, Claude, or similar) to streamline content workflows or improve quality.

• Designed or restructured documentation systems to be scalable, maintainable, and discoverable.

• Partnered with engineers, product managers, or customer teams to capture technical detail and translate it for diverse audiences.

• Established or championed standards for tone, style, and structure, ensuring consistency across multiple contributors.

• Owned end‑to‑end delivery of documentation projects, from requirements gathering through to validation and rollout.

• You prefer static documentation…