Senior User Researcher

Shaping products that genuinely connect with people takes more than clever design; it takes insight. This role puts you at the heart of that process, helping well-known brands and scaling businesses understand their users and create experiences that stand out.

Ready to lead the future of AI? A globally leading AI engineering firm needs a Senior User Researcher to own the full user research process on its most ambitious projects. This is your chance to be at the forefront of innovation, turning insights into reality.

• Location: Central London / Hybrid
• Package: £60,000-£78,000 per annum & benefits
• Industry: Technology / Product Design & Research

• Leading the full user research process on projects, from opportunity spotting to embedding insights into product strategy.
• Running discovery and delivery research streams, aligning them with agile workflows.
• Using a mix of qualitative and quantitative methods to validate ideas and test product experiences.
• Partnering with product and design teams to turn evidence into actionable strategy and roadmaps.
• Facilitating workshops, design sprints and co‑creation sessions that spark creativity and alignment.
• Contributing to the wider research practice by sharing knowledge, refining processes and supporting colleagues.
• Advising pre‑sale teams on research approaches for potential new projects when needed.

• 5+ years in a dedicated user research role with strong practical experience across core research methods.
• Experience working in a consultancy environment is essential.
• Proven experience leading user research end‑to‑end on multiple projects.
• Background in product design or engineering would be highly favoured.
• Confident running customer interviews, usability testing, surveys, and concept validation.
• Skilled in customer segmentation across different markets and participant recruitment.
• Excellent facilitator with a track record of leading workshops and design sprints.
• Familiar with research tools such as Maze, Dovetail or similar.
• Fluent in English, comfortable leading sessions with international participants.
• Highly personable, able to build relationships with end clients and stakeholders.

• Variety of projects across start‑ups, scale‑ups and global enterprises.
• Opportunity to experiment with new research approaches, including those powered by AI.
• Exposure to international markets and well‑known global brands.
• Collaboration with a diverse team of designers, product managers and technical experts.
• Ongoing mentoring, knowledge sharing and professional development support.
• Travel opportunities across Europe.
• Private healthcare and support for educational events, materials and certifications.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.