Senior Customer Success Executive

Whoare Fliplet?

Flipletisastart-uponamissiontohelpanyonecreatemobileorwebappswithouthavinganycodingskills.

Usedbyover
80leadinglawfirmsandprofessionalservicecompanies,ourproductisunrivalledinthemarketplaceandasaresult,wearegrowing.

Flipletcombinesthebenefitsofno-codetoolswiththefeaturecustomisationofopen-source software.

Weareanapp-buildingplatformwithglobalclients.

Thisisanamazingopportunitytojoinabusinessthatisintherelativelyearlystagesofgrowth,yethasalreadybuiltafantasticreputationintheindustry.

Wehaveover
120,000usersofourtechnologyeverymonthinover
20countries.

Ourlargestclientsareinthelawindustry,butourclientbaseiscontinuingtogrowandwe’relookingforambitiouspeopletojointhenextstageofourjourney.

Flipletislookingforahighlyskilledandtechnicallyconfident
Senior Customer App Developer (Customer Success Executive )tojoinour

Customer

Success team.

Thisroleiscentraltodeliveringhigh-impact

Service

Dayprojects,supportingclientadoption,andensuringcustomersgainmeaningful,measurablevaluefromthe

Flipletplatform.

Youwillleadthetechnicalbuildandconfigurationofclientapps,manageend-to-enddeliveryof

Service

Dayengagements,andworkdirectlywithstakeholderstodesign,build,andoptimiseappsolutions.

Thisrolesuitssomeonewhoenjoysamixofprojectdelivery,problem-solving,appdesign,andclientcollaboration.

Youwillpartnercloselywith Account Managers ,Customer Successleadership,andour

Product and

Supportteamstoensureclientneedsareunderstood,scopedcorrectly,anddeliveredtoanexceptionalstandard.

Youwillalsomentor Junior App Developers ,contributetodeliverybestpractices,andplayakeyroleinelevatinghowwebuildanddeliverclientsolutionsthrough

Fliplet.

Thisisahands-on,delivery-focusedroleforsomeonewhothrivesinafast-moving

SaaSenvironment,enjoysownership,andcanturnrequirementsintoelegant,scalable,user-friendlyappexperiences.

Deliver high-valueappprojectsandclientsolutionsusing

Service

Days,ensuringcustomersmaximiseadoptionwhilemaintainingcommercialviabilityandlongevity.

• Leadend-to-enddeliveryofclientappprojects,owningeverythingfromrequirementsgatheringtofinaldeployment.
• Manage multiple Service Dayengagementssimultaneously ,ensuring high-quality,on-time delivery.
• Scopeandestimate Service Dayworkaccurately ,translatingclientneedsintoclear,deliverableplansthatalignwithcommercialcontracts.
• Workdirectlywith Studio Users ,Product Owners,andprojectstakeholderstodesign,configure,andbuildappfeaturesandfunctionality.
• Produceprototypes,proofsofconcept,andfullyconfiguredappscreensusing
  
  Fliplet
  
  Studio(fullplatformtrainingprovided).
• Ensureallbuildsarescalable,supportable,andalignedtobestpracticesacross
  
  UI,UX,data structures,performance,andmaintainability.
• Documentallbuilddecisions,configurationsteps,andtechnicalconsiderationsforinternalandclientuse.
• Provideclearguidancetoclientsonhowtomaintain,update,orextendtheirappsafterdelivery.

• Support Drivestrongadoptionandmeasurableclientou
• Leadappadoptionworkshops,buildreviews,andtrainingsessionstomaximisevaluefrom
  
  Service
  
  Day delivery.
• Reviewclientworkflows,usecases,andappanalyticstoidentifyopportunitiesforoptimisation.
• Adviseclientsonbestpracticesforappdesign,configuration,content management,integrations,andreleasecycles.
• Ensureclientsunderstandhowtomaintaintheirappsandmakeinformeddecisionsaboutfutureenhancements.
• Trackandreporton
  
  CSATforallengagements,ensuringconsistentlyhighsentimentandproactivelyresolvinganydissatisfaction.

• Ensure high-quality,commerciallyviabledelivery.
• Maintainaccurateprojectnotes,timelines,anddeliverablesthroughoutthe
  
  Service
  
  Daylifecycle.
• Upholddeliverystandardsforscoping,configuration,QA,documentation,and handover.
• Ensure every Service Dayislogged ,justified,andtracked,preventingscopecreepandprotectingcommercialmargins.
• Participateininternal
  
  QAprocessesandcontributetodefiningqualityframeworksforthe
  
  CSfunction.

• Supportclientsasatrustedtechnicaladvisorthroughouttheirappjourney.
• Actastheleadtechnicalcontactduring Service Day delivery ,communicatingprogress,risks,and recommendations.
• Surfaceexpansionopportunitiesto Account Managersbasedonobservedneeds ,upcomingfeatures,orclientambition.
• Sharestructuredinsightsfrom Service Dayswith Product ,Support,andCSLeadershiptoinfluenceroadmapprioritiesandcustomerstrategy.
• Contributetopredictiveriskidentificationusingclientbehaviour,projectblockers,andadoptionsignals.

• Strengthenthe
  
  CSteam’scapabilityandbuildrepeatableexcellence.
• Providementoring,coaching,andsupportto
  
  Junior App Developers .
• Reviewtheirdesigns,prototypes,documentation,andclientdeliverablestoensurequality.
• Contributereusablecomponents,templates,andbest-practiceframeworkstoimprovedeliveryefficiencyacrosstheteam.
• Supportdevelopmentof
  
  CSmethodologies,delivery frameworks,documentation standards,andinternaltrainingresources.
• Driveinnovationbyrecommendingwaystoimprove Service Dayworkflows…