IT Support Officer

IT Support Officer / 1st Line Support Officer

Location: Croydon office.

Job Reference: 5440

• Be the first point of contact for internal users, providing support for applications, hardware, and basic networks.
• Assist senior and VIP users with NHS clinical applications, Microsoft packages, and other tools.
• Troubleshoot and resolve IT issues efficiently, ensuring minimal disruption to users.
• Create and distribute Standard Operating Procedures (SOPs) to guide users and streamline support.
• Keep the knowledge base up to date with relevant information, ensuring it’s current and useful.
• Provide training and support to staff and managers, helping them stay on top of new systems and processes.
• Train and advise junior team members, supporting their development.
• Maintain the helpdesk to ensure issues are logged, tracked, and resolved in a timely manner.

• At least 1 year in 1st or 2nd line desktop and phone support, including hardware and basic networks.
• A customer-first mindset with the ability to connect with and support users at all levels.
• Enjoy troubleshooting and can break down technical issues into clear, manageable steps.
• Strong written and verbal communication skills, especially when creating user guides, SOPs, and knowledge base updates.
• Ability to maintain the helpdesk and ensure smooth, efficient operation.

Start Rite Business Centre, Broadland Business Park, Peachman Way, Norwich.
NR7 0WF