Desktop Support Engineer

Desktop Support Engineer – EMEA Technology Team

Location:

London (Full‑time, office‑based). Must be based in London or a commutable distance.

Start Day: ASAP.

THIS ROLE IS NOT SUITABLE FOR VISA HOLDERS.

Key Responsibilities:

• Configure desktop PCs, laptops, monitors, dealer boards, mobile devices, and install software to BTIG standards.
• Troubleshoot and resolve issues related to email delivery, Microsoft Office 365, telephony (landline & mobile), voice recording, printing, UPS, and other systems.
• Perform daily system checks and manage Service Now queues, including issue logging, assignment, and progress tracking.
• Take full ownership of incidents and tasks, ensuring timely resolution and accurate documentation.
• Assist with infrastructure projects, desk moves, and out‑of‑hours maintenance.
• Manage asset and inventory records.
• Support disaster recovery tests and collaborate with global technology teams and external vendors.
• Install Windows OS, MS Office, manage updates, and perform standard builds.
• Strong Microsoft Office 365 experience.
• Ability to work in a fast‑paced environment, prioritizing and multitasking effectively.
• Experience with mobile device management tools and asset/inventory management.
• Familiarity with SQL for ad‑hoc reporting.
• Use of help desk systems (e.g., Service Now).
• Exposure to ESX/virtualised environments, CISCO CUCM, and IPC dealer boards.
• Strong problem‑solving and analytical skills.
• Excellent interpersonal and communication abilities.
• Ability to manage competing demands and maintain composure under pressure.
• Collaborative, adaptable, and solution‑focused mindset.
• Willing to learn and develop further.

Qualifications:

• Degree in IT or related field, or equivalent professional experience.

Senior Level: Mid‑Senior level

Employment Type:

Full‑time
Industry: Investment Banking

Apply Now if you would like to be part of a dynamic team supporting critical trading operations, where technical excellence and proactive problem‑solving make a real impact.