Technical Support Coordinator​/Specialist

Job Overview

Job title:

Technical Support Coordinator / Specialist

Job location:

London, UK (5 Days Onsite)

Job type:
Contract

Client:
Wipro

Mandatory

Skills:

Technical Support

Experience:

5-8 Years

• Passionate about customer service and end-user experience.
• Ability to assess customer’s support needs and provide solutions or refer them to other support options available.
• Experience in supporting the implementation of new software applications through User Acceptance Testing.
• Have excellent time management skills and can make decisions quickly.
• Strong problem solving skills with the ability to ask helpful and effective questions during triage phase of end users support.
• Effective communication skills that let you converse as freely and comfortably with small groups as with individual users.

• Provide end-user desktop support for internally developed software solutions, ensuring a high level of customer service and technical expertise.
• Perform system administrate tasks including user access management, reseting workflows, updating system configurations, and system maintenance.
• Conduct user acceptance testing (UAT) and production validation testing (PVT) to ensure software quality and functionality prior to deployment and after release.
• Create, update, and maintain our internal knowledge base (kbase) documentation for the systems we support including user guides, process documentation, and troubleshooting materials.
• Work within ticketing systems to respond, triage, and escalate customer issues to our Technology Project Managers or Engineering teams to resolve.
• Provide application training for new users as required to ensure a smooth onboarding experience.
• Ability to thrive on change as products evolve.

• Pervious help desk or customer technical support experience
• Troubleshooting skills
• Customer service skills
• Software Proficiency
• Ticketing systems and use of remote support tools