Application Support Analyst

Location: City Of London

Application Support Analyst page is loaded## Application Support Analyst locations:
London, UKtime type:
Full time posted on:
Posted Todayjob requisition :
R38810

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
** Job Description
**** Job Description
** Application Support Engineer

Location:

London | Hybrid
** Get To Know Us:
**** SS&C Calastone
** Calastone is the largest global funds network, connecting the world’s leading financial organisations. Our mission is to reduce complexity, risk and costs, enabling the industry to deliver greater value to investors. 4,500 clients in 57 countries and territories benefit from Calastone’s services, processing over £250 billion of investment value each month. Calastone is headquartered in London and has offices in Luxembourg, Hong Kong, Taipei, Singapore, New York and Sydney.
** Why You Will Love It Here!
*** Flexibility:
Hybrid Work Model.
* Your Future:
Professional Development Reimbursement including access to SS&C University.
* Work/Life Balance:
Competitive holiday scheme.
* Your Wellbeing:
Competitive benefits designed to support the wellbeing of our staff.
* Diversity & Inclusion:
Committed to Welcoming, Celebrating and Thriving on Diversity.
* Training:
Hands-On, Team-Customised throughout your caree.
*
* About the Role:

** The person in this role will occupy a key position within Calastone as our client base and product range expands. This role will have specific accountability for Calastone’s production technology systems, for the on-boarding of clients and for the support of the QA team in testing of new code to enable new products, functionality and clients. The role is supervisory, with management of application support staff on a shift basis.

All aspects of managing a client facing support organization are skills that this job holder will be expected to display.
** What You Will Get To Do:
*** Proactively monitor the production services.
* Provide first line support to Calastone’s customers.
* Assist in the creation of a knowledge base to mitigate the number of escalations to the second line team.
* Work with the Client Delivery team to ensure that they have satisfied all pre-production checks/tests before they are released into production.
* Work with the QA team on a rotational basis to assist with quality assurance cycles and to obtain pre-release knowledge of new releases.
* Work closely with internal project staff to ensure that all production requirements are flagged and dealt with during customer on-boarding, ensuring smooth transition into production and to enhance the customer’s perception and experience of the Calastone service.
* Work with, and communicate to, all customers and internal technical staff during implementations.
* Deal with service incidents that arise and work to achieve a positive outcome in the shortest possible timeframe.
* Maintain Calastone’s reputation for high-quality service support and delivery.
* Contribute to all aspects of general business improvement.
** What You Will Bring:
*** Good technical background.

Most desirable is experience of databases/SQL (ability to create and run own queries), MQ (any variant), SWIFT, ISO
15022, ISO
20022, FIX, XML, messaging authentication/ certification techniques and secure FTP environments.
* Application support and operations in a client facing, financial environment.
* Experience of project delivery life cycles, in accordance with industry best practice.
* Knowledge of ITIL is beneficial.
* Knowledge of Salesforce is an advantage.
* Business Level written and spoken English
* Business Level written and spoken Mandari
*
* What We’re Looking For:

*** Ability to remain calm and focused under pressure, while supporting customers, colleagues, and partners to resolve service issues effectively.
* Works well in a collaborative, multi-disciplinary environment.
* Takes initiative and demonstrates accountability in their…