Service Designer

Responsibilities

• Evaluate existing services for usability, accessibility, and effectiveness and partner with stakeholders to understand needs and co-create solutions.
• Apply the right research methods to uncover insights and evidence.
• Prototype and test ideas, working with specialists to make them real.
• Facilitate workshops that align stakeholders around a shared vision.
• Translate insights into tangible opportunities for business and user value.
• Support delivery teams to adopt a holistic service design approach and contribute to shaping the Experience Design team’s direction and practice.

• Evaluate existing services for usability, accessibility, and effectiveness and partner with stakeholders to understand needs and co-create solutions.
• Apply the right research methods to uncover insights and evidence.
• Prototype and test ideas, working with specialists to make them real.
• Facilitate workshops that align stakeholders around a shared vision.
• Translate insights into tangible opportunities for business and user value.
• Support delivery teams to adopt a holistic service design approach and contribute to shaping the Experience Design team’s direction and practice.

• Solid experience in service design, with a portfolio demonstrating research, service mapping, prototyping, delivery, and impact (consulting or agency experience a plus).
• Experience with government service standards and accessibility principles (experience in GDS assessments is a plus).
• Strong skills in user-centred design methods, from research through to delivery. Confident in planning and conducting user research, prototyping, and synthesising insights into improvements.
• Ability to work in agile, fast-paced environments, collaborating across multidisciplinary and multi-vendor teams.
• Confidence in engaging with stakeholders — from facilitating workshops to influencing decisions with evidence.
• Strong analytical and communication skills; able to think critically, simplify complexity, and influence stakeholders.

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

You would be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is important; we see a healthy workforce as a component for achieving organisational ambitions. We have wellbeing initiatives and resources available across the organization.

Capgemini is a global business and technology transformation partner, helping organisations accelerate their digital and sustainable transformation with end-to-end services and solutions. The group employs tens of thousands of people across many countries and industries, delivering value through technology, design, and engineering.