Director of Business Systems

Overview

Job Title:

Director of Business Systems

Department:
Business Systems

Reports To:

SVP of Technology

Location:

London, UK (Hybrid)

Working Hours:

Monday – Friday 09.00 – 18.00
40 hours/week
Some out of hours/overtime maybe required during peak time of the year.
Flexible working may be required to allow conference calls with US time zones.

Visual Data Media Services is an award-winning multimedia company, with offices in Burbank, London, and Bangalore. We offer a full range of creative post-production and media distribution services for feature films and television content.

Our services include encoding, transcoding, editing, color correction, digital distribution, media asset management, quality control, subtitling and closed captioning, script creation, audio, tape duplication and conversions, as well as creative postproduction services.

Our goal is to provide an exceptional customer experience with every client on every job. This is achieved by our commitment to our core values:
Courtesy, Accountability, Empowerment, and Can Do Attitude.

While we are equally focused on quality, efficiency and on-time delivery by utilizing the latest in cutting edge technology and innovative solutions, we truly believe that having the right people is what provides us with our competitive edge.

We currently are searching for aDirector of Business Systems in our Business Systems Department, located in London.

The Director of Business Systems is responsible for the strategic leadership, planning, delivery, and continuous improvement of all enterprise business systems supporting Visual Data’s global media operations.

With a strong emphasis on project management excellence, you will lead complex, cross-functional initiatives to design, scope, plan, and deliver system and workflow transformations. This includes modernising operational processes through automation, AI-enabled capabilities, and lean operational principles.

Ensure appropriate resources are engaged in requirements gathering, issue resolution, technical triage, project execution for all projects or problems encountered.

• Own the overall Business Systems strategy and roadmap, ensuring alignment with operational, financial, and strategic business objectives.
• Ensure business systems collectively support scheduling, resource management, workflow automation, financial operations, reporting, and client delivery.
• Own and drive continuous improvement initiatives, including automating manual processes, documenting system changes, increasing user adoption, and maximizing business value.
• Own project scoping, business case development, prioritisation, and delivery planning.
• Develop and maintain detailed project plans, timelines, budgets, resource models, dependencies, and risk mitigation strategies.
• Establish governance, standards, documentation, and change-management practices across all Business Systems.
• Provide clear, executive-level reporting on progress, risks, dependencies, and outcomes.
• Act as senior escalation point for system performance, stability, and operational impact.
• Identify opportunities to introduce AI-assisted and data-driven capabilities to improve efficiency, quality, and decision-making.
• Ensure new workflows are scalable, repeatable, measurable, and aligned with lean operational principles.
• Manage relationships with external vendors and partners, including contracts, roadmap alignment, escalations, and service performance.
• Oversee reporting and analytics capabilities supporting utilisation, forecasting, revenue tracking, and operational performance.

• Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related discipline (or equivalent experience).
• 10+ years’ experience in media-technology environments, business systems and enterprise applications.
• Proven track record of leading complex, cross-functional programmes and projects with formal delivery discipline.
• Strong understanding of media workflows, operational planning, job costing, and financial processes.
• Demonstrated experience leading and scaling teams in a business systems or transformation function.

• Experience delivering workflow automation or large-scale operational transformation initiatives.
• Exposure to cloud-based platforms, workflow orchestration tools, or low-code automation environments.
• Background in broadcast, studio, streaming, post-production, or localisation environments.

• 25 days of annual leave within a full year + bank holidays
• Group Life Insurance
• Employee Assistance Programme
• Health Cash Plan
• Shopping Discounts and Cash Back offers on a wide range of retailers.
• Aviva Group Pension