ServiceNow IRM Architect

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small—can be traced back to an idea’s single spark.

It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.

EXPERIENCE : 10+ Years

As a Service Now Technical Architect, you'll be a pivotal leader, responsible for designing and guiding the implementation of robust and scalable Service Now solutions. You'll work closely with clients and development teams to translate complex business requirements into technical architectures that drive efficiency and innovation across the platform.

• Architectural Leadership :
  Lead the design and architecture of complex Service Now solutions, ensuring alignment with enterprise architecture standards, best practices, and client business objectives. This includes high-level and low-level technical design.
• Platform Strategy & Road mapping :
  Develop and articulate Service Now platform strategies and roadmaps, identifying opportunities for leveraging out-of-the-box capabilities, integrations, and strategic customizations.
• Technical Advisory & Governance :
  Act as a subject matter expert and technical advisor to clients and internal teams, providing guidance on platform capabilities, performance optimization, security, and scalability. Establish technical governance to ensure solution integrity.
• Requirement Analysis & Solution Design :
  Collaborate with business stakeholders to gather and analyze complex requirements, translating them into comprehensive technical designs and architectural blueprints for Service Now implementations.
• Cross-Module Expertise :
  Possess deep technical knowledge and architectural experience across a broad range of Service Now modules, including but not limited to :
• Integrated Risk Management (IRM) :
  Policy Management, Compliance & Audit Management, Vendor Risk Management, Business Continuity Management.
• Security Operations (Sec Ops) :
  Vulnerability Response, Security Incident Response, Security Dashboards.
• IT Service Management (ITSM).
• IT Operations Management (ITOM).
• Customer Service Management (CSM).
• Integration Design :
  Design and oversee the implementation of complex integrations between Service Now and other enterprise systems, leveraging various integration methods (e.g., REST, SOAP, JDBC, MID Server).
• Technical Oversight & Quality Assurance :
  Provide technical oversight to development teams, ensuring adherence to architectural patterns, coding standards, and performance best practices. Participate in code reviews and ensure solution quality.
• Prototyping & Demonstrations :
  Lead the creation of technical prototypes and conduct demonstrations of proposed Service Now solutions, showcasing platform capabilities and addressing client requirements.
• Performance Tuning & Optimization :
  Identify and address performance bottlenecks, ensuring the scalability and optimal performance of Service Now applications.
• Advanced Scripting & Development :
  Possess expert-level experience with Service Now scripting (Server-side JavaScript, Glide Record, Glide System, UI Policies, Business Rules, Client Scripts, Script Includes) and the development of custom applications.
• Agile Leadership :
  Guide agile development teams from a technical perspective, ensuring that user stories and technical tasks align with the overall architectural vision and delivery goals.
• Platform Evolution :
  Stay current with the latest Service Now features, releases, and industry trends, applying new knowledge to…