Senior ServiceNow Transformation & Advisory Consultant

Overview

About Us You want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You'll be part of an entrepreneurial, high-growth environment of 300.000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset.

Are you ready?

Are you ready to shape the future of enterprise digital transformation? Infosys Consulting is building a new, pioneering global management consulting capability in the Process Automation and Service Now space. We combine world-class Service Now technology services with deep consulting expertise to deliver unparalleled value and differentiation for our clients. This isn t just about implementation; it s about reinventing possibilities, challenging norms, and driving real business outcomes.

If you re an ambitious consultant with a passion for innovation and client impact, we want you on our team.

As a Service Now Transformation & Advisory Consultant
, you will be at the forefront of optimizing and transforming critical business workflows for global market leaders. You ll deliver end-to-end transformation projects, from strategic value assessments to complex Service Now implementations, directly shaping our clients  success. This role demands a blend of broad process automation experience, deep industry insight, and exceptional Service Now platform skills.

• Strategic Advisory:Providing expert, experience-supported advice on process optimization and operating model transformation using the Service Now platform.
• Outcome-Driven Delivery:Leading the design and delivery of Service Now solutions that directly enable clients  strategic business outcomes, improving experience, managing risk, and streamlining operations.
• Industry Expertise:Applying deep industry subject matter expertise across diverse sectors (Life Sciences, Industrial Products, Consumer Business, Financial Services, Media & Telecommunications) to tailor solutions.
• Client Partnership:Cultivating and expanding trusted advisor relationships with clients, advancing Infosys Consulting s objective to be their go-to partner.
• Practice Building:Contributing your ideas and expertise to grow our global consulting capability, coaching colleagues, and staying ahead of market trends.
• Business Development:Supporting bid responses and identifying new opportunities to expand our impact with clients.

• Service Now Mastery (5+ years required):Proven experience in Service Now implementation and advisory roles, with hands-on expertise across at least 3 core Service Now modules
  .
• Preferred Module Specializations:Agentic AI (Now Assist, GenAI), Service Order Management (SOM), Configuration Management Database (CMDB), Customer Service Management (CSM), HR Service Delivery (HRSD), and complex Integrations.
• Consulting Acumen:A minimum of 5 years of dedicated consulting experience, or a strong track record in client-facing advisory roles within industry.
• Certifications that Set You Apart:
• Required:Service Now Certified System Administrator (CSA).
• Highly Preferred:At least two (2) Service Now Certified Implementation Specialist (CIS) certifications in relevant modules.
• Project Leadership:Demonstrable experience in project management, agile delivery, business analysis, solution architecture, and scope definition.
• Valuable
  
  Certifications:
  
  PMP, Prince2, SAFe, or other Scaled Agile certifications.
• Driving Change:Experience in managing organizational change and driving adoption for technology transformations.
• Desired
  
  Certifications:
  
  PROSCI, TBM (Technology Business Management).
• Pre-Sales & Value Articulation:Proven ability in business development, bid response, use case development, and clearly articulating solution value to senior stakeholders.
• Essential
  
  Skills:
  
  Exceptional stakeholder management, problem-solving, analytical thinking, and outstanding written and verbal communication skills (C2 proficiency in English and local country language(s)).
• Mobility:Willingness to travel to client sites as required.

Given that this is just a short snapshot of the role we encourage you to apply even if you do not meet all the requirements listed above. We are looking for individuals who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experience required, then please apply now.

Be part of a globally renowned management consulting firm on the front-line of industry disruption and at the cutting edge of technology. We work with market leading brands across sectors. Our culture is inclusive and entrepreneurial. Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey.

Our core values, IC-LIFE, form a common code that helps us move…