IT Support Analyst

The IT Support Analyst is responsible for providing 1st line support across all aspects of the business, field incoming helpdesk requests from end users via telephone or email, coordinate helpdesk responsibilities with the team and administer the incident logging system. Prioritise, evaluate, resolve and escalation issues as required. Liaise with other members of the team, providers, vendors to resolve issues.

The IT Support Analyst will be responsible for user administration on Microsoft 365, Dynamics AX 2012 and all other business applications, manage the roll out of new devices, such as Desktops/Laptops/Mobiles etc.

• 1st line support – to provide effective IT assistance across all aspects of the business
• Diagnosing and resolving technical issues and escalating if necessary to other team members or 3rd parties
• Identify and learn appropriate software and hardware used and supported by the organisation
• Track & update hardware and software in the Inventory system
• Manage new starter and leaver process, set up new users with all relevant logins and appropriate access, disabling or deleting expired accounts in accordance with IT policies
• Performing basic administrative support duties, as required, to meet specific operational objectives e.g. setting up Teams or Zoom for meetings
• Providing assistance as required to the Head of IT and the IT team
• Ensuring that a high level of customer service and support is provided to all internal and external customers
• Undertaking small - to medium-sized IT projects as instructed by the Head of IT
• To create, maintain and publish relevant support documentation in order to assist with the quick resolution of incidents and service requests and enable users to become more self-sufficient

• Windows 11 & Windows Server operating systems
• Microsoft 365 Admin
• Experience working with Network devices
• VIOP Solutions
• Exceptional written and oral communication skills
• Exceptional interpersonal skills with a focus on rapport building, listening and questioning skills
• Exceptional organisational skills
• Ability to absorb and retain information quickly
• Ability to present ideas in user-friendly language
• Highly self‑motivated and directed
• Keen attention to detail
• Ability to effectively prioritise and execute tasks in a high‑pressure environment
• Exceptional customer service orientation
• Experience working in a team-oriented, collaborative environment
• Microsoft Dynamics AX 2012
• Dynamics 365 Business Central
• VMware

To apply , please submit your resume/CV along with a cover letter highlighting your relevant experience and why you are interested in joining Corney and Barrow. Please note all applying for this role must be eligible to live and work in the UK, documented evidence of eligibility will be required if you’re progressed to interview stage.
CLOSING DATE 9 December 2025 (Please note we reserve the right to close the application early or extend, depending on application response.)

* THIS ROLE IS IN PERSON ONLY - 5 DAYS A WEEK IN THE OFFICE.