ServiceNow Architect

Location: City Of London

IBM Consulting Career Overview

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio

Your role and responsibilities

• Defining and detailing the scope of technical requirements into solution architecture and ability to drive an independent project from an architectural standpoint.
• Understands client's business challenges and offering solution to address business needs.
• Recommend experience in designing workflows to implement business processes.
• Being familiar with executing system and user acceptance testing, user adoption, managing change and training methods.
• Provides advisory to clients on their Service Now roadmap.
• Actively participate in understanding customer problems.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Extensive Service Now development experience.
• Experience in implementing Service Now processes and strong development experience in Service Now Platform features.
• Extensive experiences in deploying Service Now ITOM, ITSM, IRM or HRSD aligned with Service Now best practices.
• Perform Technical Leadership role to delivery team on Service Now expertise across Service Now suite of portfolio solutions.
• Experience coordinating with other process and integration owners.
• Fluent and written English.

Preferred technical and professional experience

• Develop relationships with technical and business leaders at the customer site to understand the role of Service Now in their digital transformation vision.
• Manage technical governance, and a delivery operating model and success in driving complex issues through analysis and resolution.
• Large program experience leading end-to-end architecture and design.
• Experience helping customers deploy and see the value of the products they have purchased.

About Business Unit

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Other

relevant job details

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Job Title

Service Now Architect

Job

52838

City / Township / Village

London

State / Province

London, City of

Country

United Kingdom

Work arrangement

Hybrid

Area of work

Software Engineering

Employment type

Regular

Position type

Professional

Up to 60% or 3 days a week (home on weekends - based on project requirements) Company

(8660) IBM United Kingdom Limited

Shift

General (daytime)

Commissionable / Sales incentive based position Equal Employment Opportunity

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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