Enterprise Provisioning Specialist

Overview

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

We offer competitive compensation and benefits and actively foster a career-building environment. Global Relay is a place for big ideas, new challenges, and groundbreaking innovation where you can make an impact and be recognized for it. We value diversity, inclusion, and the contributions of all employees and recruit candidates from different backgrounds to collaborate and learn together, free of barriers.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion, and we seek to ensure reasonable adjustments, accommodations, and personal time tailored to meet the unique needs of every individual. We support a hybrid work model that blends collaboration with the team in the office and focus time from home to maintain a healthy work/life balance.

As part of the Enterprise Onboarding Team, the Enterprise Provisioning Specialists work with customers in executing the technical onboarding of Global Relay’s services. The Enterprise Provisioning Specialists collaborate with the Onboarding Team and customer IT resources to implement services, provide guidance on best practices, and drive implementation progress. Provisioning Specialists are trusted client advisors helping ensure that solutions meet each customer’s unique requirements while setting up services correctly and smoothly.

This team is available 24x7 for working with customers globally.

The primary function of the Enterprise Provisioning Specialist is to participate in provisioning our most strategic and demanding accounts and to work to ensure the success of the customer’s implementation. Working collaboratively as part of the Enterprise Onboarding Team, the Provisioning Specialists assist in mentoring internal resources and champion provisioning requirements throughout the development cycle of product releases.

• Responsible for the setup and implementation of the Global Relay product suite, including third party services. Provide world-class service in the deployment of Global Relay services and resolving customer inquiries.
• Build strong relationships with Customers, Partners, and other Global Relay Teams
• Ensure client project deadlines are met in an efficient and professional manner
• Work with clients to determine required workflows, and implement solutions leveraging best practices
• Assist Business Development on pre-sales solution configurations and proof of concept/trial implementations. Complete implementations for clients with unlimited number of users and highest complexity
• Validate data and message flow meets compliance requirements
• Ensure errors or omissions in provisioning documentation or wiki articles are addressed
• Perform peer reviews of new service implementations
• Manage high-profile client setups independently while providing guidance to Project Managers and Business Development
• Establish connectivity to, and appropriate archiving from mixed, multi-clustered email server environments
• Setup archiving for services requiring Global Relay software deployed in customer environments
• Configure SAML authentication and Single-Sign On integration as well as Directory Sync Services for enterprise customers
• Manage multi-tenant setups with a variety of technical and non-technical contacts
• Attend Sprint demos to champion client and implementation interests to Product
• Review standard release and emergency fix deployment plans and communicate any perceived risks
• Ensure product updates are cascaded into the team’s knowledge base and to client-facing documentation

• Post-secondary education (minimum of an undergraduate degree is preferred)
• 5+ years of technical, enterprise systems administration experience
• Minimum 2 years SaaS implementations experience with customer-facing responsibilities
• Abili…