Oracle Product Lifecycle Management: Service Engineer

6 Month FTC
Salary:
Dependent on experience
Hybrid: 2 days a week in the office

We're looking for an experienced technical professional to support the configuration, integration, and ongoing enhancement of a leading Product Lifecycle Management (PLM) platform within a global cloud environment.

• Provide first-line support for enterprise PLM tools, focusing on product development and data management modules.
• Manage configuration and support for a cloud-based product lifecycle solution.
• Collaborate on API integration testing and support application component setups.
• Deliver support post-deployment, including hypercare services and incident triage.
• Create and troubleshoot custom reporting solutions using standard development tools.
• Diagnose recurring issues and lead root cause analysis efforts.
• Support data migration activities within Agile delivery frameworks.
• Perform configuration reviews and validate system updates on a quarterly basis.
• Prioritise and resolve platform-related queries, working closely with technical and non-technical teams.
• Handle incidents related to configuration, customization, and report generation.
• Coordinate with internal teams to manage production support cycles and service continuity.

• 5+ years of hands‑on experience with cloud-based PLM technologies (Oracle or similar platforms).
• Solid understanding of product lifecycle principles in a digital environment.
• Experience in configuring and supporting enterprise‑grade PLM systems.
• Familiarity with API integrations, system patching, and test cycles.
• Proficiency in developing custom reports within PLM tools.
• Background in Agile data transformation and migration processes.
• Strong problem‑solving skills with a proactive approach to support.
• Excellent communication skills, able to liaise across technical and functional teams.