Principal Solutions Architect

Description

Reward Gateway|Edenred is a global market leader in benefits and employee engagement. We help our clients and their leaders transform employee experience that will attract, engage, and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.

An opportunity has become available for a Principal Solutions Architect to join our Global Product Operations Team. In this role, you will act as the key interface between Product, Technology, and regional technical teams, ensuring alignment between our global product vision and its successful implementation across markets. You will bring an agile mindset and deep expertise in our platform, modules, and architecture to guide regional teams through complex integrations and system setups, balancing global standards with local needs.

You will support new implementation projects, advise on technical design decisions, and help regional stakeholders map their requirements to our existing solutions, ensuring maximum value without unnecessary customisation. You will establish best practices, mentor and align the global Solutions Architect community, and channel feedback from regional teams into Product and Engineering to drive continuous improvement.

This position requires both technical authority and strong stakeholder influence — translating complex architecture into clear guidance, building trust across diverse regions, and safeguarding the scalability and integrity of our platform.

• Deep Product Knowledge:
  Gain and maintain an extensive understanding of our product suite, including its technical limitations.
• Use Case Analysis:
  Assess needs to determine applicable use cases our platform can address. Recommend optimal product configurations and program implementations.
• Proposal Development:
  Collaborate with stakeholders to create the necessary resources and templates to support internal teams in developing RFPs and proposals, ensuring technical feasibility and alignment with client requirements.
• Client Escalation:
  Act as an escalation point and offer expert advice to clients on the product s functionalities, limitations, and best use scenarios where this cannot be resolved in-market.
• Technical Liaison:
  Act as a bridge between other markets and our product and engineering teams, understanding and translating technical requirements and, most importantly, providing sound advice to clients based on the capabilities, limitations and strategies of our products.
• Global Architect:
  Act as the SME for the integration capabilities of the platform, working with in-market solutions architects to help them expand the platform product offering by leveraging Reward Gateway’s extensive suite of APIs, ensuring proposed solutions are scalable, robust, and secure.
• Be the first point of contact for technical queries and/or escalations for internal teams relating to our HR platform.
• Continuous Learning:
  Stay abreast of product updates, emerging issues, and technological developments to continuously refine your expertise and advice.
• Insight Collection and Reporting:
  Actively gather insights from client interactions, identifying common challenges, preferences, and opportunities within our platform s usage. Regularly compile and report these findings to the Product Management team, providing valuable data that informs future product development and enhancements.
• Knowledge Gap Identification:
  Monitor and document knowledge gaps within internal teams regarding our product s features, capabilities, and limitations.
• Develop an effective onboarding plan for Solution Architects in new countries and optimise the role of the Solution Architect so it delivers value to our clients.
• Community of Practice:
  Establish and run a community of practice with other Solutions Architects around the world
• Collaborative Strategy Development:
  Work closely with other Solutions Architects, Product Managers and Product Operations to develop strategies for addressing client needs and knowledge gaps.
• Create scalable templates, processes and best practices to facilitate solution design and implementation across different markets.