IT Administrator; Japanese speaking

London | Up to 28K/Year |  14018

Our Client, an international IT/Telecom service providers throughout the world, is currently recruiting a Japanese speaking IT Administrator to join their professional and friendly team.

The job holder is to carry out a variety of technical and co-ordination tasks to meet, or exceed, customer requirements (including those tasks assigned by Line Managers which are part of projects or maintenance contract work). All tasks must be delivered in a professional and timely manner to ensure a very high level of customer experience.

• Manage administration tasks and business flows (invoicing, purchasing, etc.) related to IT services.
• Client PC, security element configuration including day-to-day service delivery and User Support.
• PC implementation support work and support for IT engineer
• Support and maintain IT asset and user management, Support presentation and event for IT relating Administration
• Careful consideration to ensure profitable systems and implementation. Vendor negotiation and control
• Vendor negotiation and control. Meeting arrange
• 1st level troubleshooting with customers and assist them as their escalation point of contact
• Maintain secure operations and keep the environment tidy
• Periodical status report to line manager. Business Trip (
  * agreed on customer side and the company side for safety) and Ad hoc requests from your line manager or team members
• Task and time management for each task and reporting to member and line manager. Understand basic security policy

Requirements:

• Wide knowledge and proficiency in PC software like Microsoft WIN 10/11, Office/Mailer and Antivirus
• General knowledge and experience in PC Hardware Microsoft 365.
• Excellent written and verbal communication skill in Japanese and English (speaking, reading, writing)
• Ability to investigate and source answers to various email and telephony enquiries about technical issues Proven customer service experience
• Strong time management/multi tasking & organisational skills, Strong work ethic Accurate, organised and eye for detail
• Reliable time keeping and attendance
• Solid administration background & a keenness to get involved & support all customer service areas in EMEA
• Web contents management
• ISMS policy, Japanese & English document skill for planning, preparation for presentation

Conditions:

• Salary – Up to £28,000 per annum
• Location – City
• Working hour – Monday to Friday, 35 hours per week
• Other competitive benefits such as travel expense (within London), pension, medical plan available