Senior Claims Adjuster - Delegated Authority & Treaty Team

About Great Lakes Insurance SE

As specialty provider of primary insurance services in the UK, Great Lakes London Branch ("GLLB") is a substantial part of Great Lakes Insurance SE in Munich. Our interlocked business model is to seize opportunities closely connected to the reinsurance core business and innovation opportunities, in our role as an integral part of the Munich Re Group. Great Lakes Insurance SE operates from its headquarters in Munich, and via branch offices in UK, Ireland, Switzerland, Italy and Australia.

Great Lakes Insurance UK Limited ("GLLS"), regulated by the Prudential Regulation Authority and the Financial Conduct Authority, is a fully owned subsidiary of Great Lakes Insurance SE and acts as the preferred facilitator of agency insurance business in the UK in the post-Brexit world.

As a Senior Claims Adjuster with US experience you will oversee complex Property, Casualty, and Transportation claims, ensuring strategic oversight and optimal outcomes. You will play a key role in maintaining delegated authority relationships, conducting audits, and collaborating with internal and external stakeholders to drive continuous improvement and excellence in claims handling.

• Conduct regular meetings with MGAs to review claims, performance, and implement remediation plans where necessary.
• Investigate and assess referral claims from MGA and Delegated Authority partners for coverage, damages, and subrogation/contribution opportunities.
• Manage delegated authority relationships, ensuring compliance with regulatory requirements and adapting to the evolving legal landscape.
• Proactively manage claims with a strategic, total cost of claim mindset, ensuring timely and accurate reserve setting.
• Coordinate and manage external counsel and vendors to achieve optimal claim outcomes.
• Present high exposure (CAT) claims to Claims Leadership and Key Stakeholders.
• Perform audits and follow up on findings to ensure closure and compliance.
• Provide detailed analysis of claims performance and management information.
• Support underwriting and pricing through claims feedback and trend analysis.
• Represent Munich Re & Great Lakes Insurance at market meetings and networking events, promoting the company's interests.

• Strong knowledge of U.S. Property, Casualty, and Auto/Cargo (physical damage) claims.
• Experience managing USA Binder business and resolving TPA audit findings.
• Proven technical claims proficiency and execution of best practices.
• Ability to work independently and manage multiple priorities.
• Strong analytical, negotiation, and advocacy skills.
• Business acumen and collaborative mindset.
• Desirable:
  Familiarity with Power BI and data analysis tools.
• Understanding of regulatory requirements in the U.S. insurance market.

• Educated to degree level or equivalent.
• ACII or progress toward completion preferred.

We think big: change and culture are continuously role‑modelled. We create and articulate a compelling and ambitious shared purpose, vision and direction. We pave the way towards success and see failure as learning.

We care & dare: we are empathetic, we know when to lead and when to let others lead. We attract, grow and coach future leaders.

We communicate in a clear & authentic way: we interact with a positive and humble spirit, we solicit feedback, ask and listen, learn and unlearn.

You will grow with your clients: whatever our role, we support business in an efficient and effective way, to create value for our clients. We embrace new ways of working using digitalisation to deliver solutions.

We lead the We: we have a passion for winning and growing as a team. We inspire people to be capable of joint performance. We create an inclusive environment where different thoughts, generations, cultures and experiences are valued and encouraged. At Munich Re, embracing the power of differences is at the core of who we are. We believe diversity fosters resilience and innovation and enables us to act on our purpose of helping humankind act braver and better.

We recognise diversity can be multi‑dimensional, intersectional, and…