Maintenance Manager

We are seeking an experienced and detailed Maintenance Manager to lead the engineering and property maintenance operations at our newly refurbished flagship hotel. This role is central to delivering a safe, efficient and beautifully maintained environment for guests and team members alike. Working closely with the Operations Manager, you will play a key part in ensuring the hotel operates smoothly from opening day and beyond.

What You'll Be Doing:

• Oversee the full maintenance function, ensuring the hotel's facilities, systems and equipment are consistently maintained to 4-star deluxe standards
• Lead, train and motivate the maintenance team to deliver safe, efficient and high-quality work
• Manage planned and reactive maintenance programmes, ensuring timely completion and minimal operational disruption
• Implement preventative maintenance schedules and support long-term asset protection across all areas of the hotel
• Ensure compliance with all health, safety, and statutory regulations, including COSHH and audit requirements
• Manage departmental budgets, staffing levels and resources to support efficient and high-quality operations
• Coordinate with external contractors and suppliers, ensuring quality, value, and compliance
• Work collaboratively with other departments to address issues promptly and support seamless daily operations
• Manage departmental payroll and scheduling to align with operational and budgetary goals
• Maintain accurate documentation, inspection records, and equipment logs
• Champion sustainability, energy efficiency and environmentally responsible maintenance practices

• Qualified to NVQ Level 3 Electrical Installation (2365) and 18th Edition Testing & Inspection
• Strong technical expertise across electrical, plumbing, mechanical and building systems
• Proven experience leading teams of 10 or more, with strong recruitment, coaching and performance management capability
• Strong organisational and planning skills, with experience managing budgets and maintenance systems
• Proficiency in maintenance software and a sound understanding of compliance requirements
• Excellent communication skills, able to engage effectively with colleagues, guests, and contractors
• Innovative mindset with a focus on efficiency, safety, and long-term operational excellence
• Flexibility to work varied shifts in line with a 24/7 hotel operation, Positive in outlook and energy
• Driven to Care deeply about guests and colleagues
• Ready to Collaborate and innovate
• Committed to enabling Growth - for yourself and the business
• Proud to contribute to a 185-year Legacy

• 28 days holiday, rising to 33 with length of service (including bank holidays)
• Access to ILH Training Academy programmes, apprenticeships and supported study
• Holiday Purchase Scheme
• Complimentary uniform dry-cleaning, plus discounted personal dry-cleaning
• Interest-free Season Ticket Loan
• Workplace Pension
• Team member flat rate and 50% friends and family hotel discount
• 50% discount across ILH F&B outlets
• Discounted drinks at Blooms Café
• Employee-funded Health Cash Plan
• Local Bloomsbury discounts
• Early Pay access
• Shopping discounts with selected retailers
• Salary sacrifice schemes including nursery care, cycle to work, and technology
• Access to mental health first-aiders, wellbeing support and the Employee Assistance Programme

Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone's reach. In Summer 2026, we open the doors to our fully re-imagined hotel, The Imperial - a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.

We are a proud family owned business with a remarkable 185-year legacy in the heart of London. At Imperial London Hotels, we're on a mission to make authentic London experiences and truly memorable stays accessible to everyone. We're challenging outdated hospitality norms and shaping the future with a fresh, forward-thinking approach across our growing portfolio of eight unique hotels…