Director, Client Services, Medical Affairs

Location: City of London
Director, Client Services, Medical Affairs page is loaded## Director, Client Services, Medical Affairs locations:
Reading, Berkshire, United Kingdom:
London, United Kingdom time type:
Full time posted on:
Posted Todayjob requisition :
R1508690
** JOB DESCRIPTION
** IQVIA Medical Communications is seeking Director, Client Services to drive growth, quality and customer relationships across a portfolio of accounts in our global business.
** Who We Are
** IQVIA is a global leader in bringing together data, technology, advanced analytics, and human science expertise to help the healthcare industry make better decisions, and ultimately improve patient outcomes. Thanks to our unique position within IQVIA and Medical Affairs, the Medical Communications division provides offerings that extend well beyond those of a traditional agency to support this mission.

Our team includes practice area leads, strategists, behavioural scientists, account and event managers, operations specialists, plus content and design professionals. Together and in partnership with our customers, we transform data and insights into effective medical communications to accelerate positive change in health care.

We are a highly collaborative and intellectually curious group of people located in 14 countries across 4 continents. We are continually pushing each other to improve our solutions, drawing on our unique blend of backgrounds and experience.
** Role objective:
** Reporting to the Head of Medical Affairs Communications Practice, this role is accountable for the strategic growth and management of a portfolio of customer accounts, leading the team to achieve strong customer relationships, achieve growth targets and ensure high quality programme strategy and delivery across Medical Affairs Communications programmes.

This role is responsible for the development and upskilling of the Account Management team to drive growth through well-defined Account Plans, strategic programme development, robust client / Sponsor relationships and high-quality execution. This role will also support and, when required, deputise for the Head of Medical Affairs Communications Practice in developing and executing strategic initiatives.

Key responsibilities include:

** Strategic leadership
*** Collaborate with the Head of Medical Affairs Communications Practice to shape and execute Practice Area strategy, including new solution development in collaboration with our Product and Strategy team, internal stakeholder engagement, implementing core initiatives to achieve Practice Area strategy, and ensuring robust performance reporting.
* Deputize for the Head of Medical Affairs Communications when necessary
** Growth
* ** Take responsibility for financial performance of account portfolio including achieving growth, revenue and profitability targets and ensuring accurate forecasting
* Take accountability for collaborating with Account Management Team to design and implement Account Growth Plans that drive organic expansion and net new business
* Cultivate fruitful partnerships with IQVIA business development teams to ensure integration of IQVIA Medical Communications (IMC’s) growth goals into broader account plans, and to ensure inclusion in the relevant proposals and client engagements
* Maintain overview of all IMC work across allocated accounts, working with Heads of Practice and Account Management team to identify opportunities to cross sell solutions and extend relationships with clients from clinical study support into Medical Affairs Communications
* Identify and lead strategic pricing initiatives, ensuring inclusion of IMC services within IQVIA pricing tools and encouraging default inclusions of services into core IQVIA solutions across Research and Development, Real World Solutions and Commercial Services
** Client relationships and business development
*** Serve as a strategic client / sponsor partner across key accounts, cultivating senior-level stakeholder relationships - including with procurement teams -  to uncover new opportunities and accelerate growth
* Increase portfolio revenue by identifying and acting as senior lead on high-impact business proposals, overseeing pitch / bid defence development, and ensuring successful outcomes
* Take responsibility for maintaining strong hit and strike rates for proposals and driving improvements over time
* Lead team to collaborate with other IQVIA business development teams to advocate for, and protect, inclusion of IMC services into study proposals, budgets and contracts
* Maintain a deep understanding of the relevant therapeutic landscape pertaining to client accounts, and develop subject matter expertise in identified service areas across all IMC Practice Areas
* Build a strong external presence and engage senior industry leaders to cultivate new business opportunities
** Quality
* ** Support Account Management team to deliver high quality strategies and programs that are delivered with excellence, ensuring strong client feedback and enabling…