General Manager; QVS

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Responsible for directing the delivery of an effective and compliant Property Management based facilities management service through in‑house staff, suppliers, and consultants, across hard and soft services, within a single complex and iconic building.

• Prepare, monitor, and reconcile service charge budgets
• Check and approve expenditure and reporting against service charge budgets.
• Provide best in class customer experience service to internal and external customer base
• Maintain regular and effective communication with clients and stakeholders
• Line management of Technical Services Manager, Operations Manager and Assistant Building Manager. Ensure all people‑related policies and procedures are followed with actively managed objective setting and development plans in place
• Maintain regular and effective communication with internal colleagues in Property Management, support functions, and the wider Real Estate business
• Prepare accurate and comprehensive management reports and attend regular management meetings with the client, Senior Facilities Manager, and colleagues in Property Management
• Monitor and manage works conducted/service provided by suppliers mitigating all risks to various stakeholders
• Develop and deliver first class occupier engagement and events programme for the property. Anticipate occupier needs
• Audit and inspect supplier delivery, document, and report to BNPPRE and stakeholders
• Measure and report supplier performance against agreed KPI/SLAs to BNPPRE and stakeholders
• Manage suppliers to ensure effective, safe, and compliant delivery of all M&E related services, including life safety systems, vertical transportation equipment, and public health systems
• Work collaboratively with a range of specialist consultants to deliver agreed outcomes
• Procure goods and services, following procedures and policies
• Develop, agree, and manage lifecycle replacement programmes and planned projects. Work closely with Technical Services Manager to actively monitor plant performance and identify ways to extend MEP/fabric lifecycle. Monitor and support professional teams undertaking client funded capex works
• ESG – experience in driving delivery of initiatives always, meet client expectations and BNPPRE deliverables
• Ensure compliance with all current statutory legislation in respect of health and safety and the environment
• Manage local environmental activities to meet statutory obligations and achieve/retain industry standards e.g. ISO
  14001 working with Sustainability Manager
• Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR
• Ensure security and emergency procedures are robust, always adhered to, taking an active role in the event of emergency situations
• Undertake ambassadorial activities and cross selling for BNPPRE
• Take part in cross Property Management activities

• Degree or equivalent
• Membership or Associate Membership of IWFM or RICS
• National General Certificate in Occupational Safety and Health – accredited by NEBOSH

• 5+ years experience in a similar role within a managing agent environment
• Strength in understanding of commercial leases and the landlord and tenant relationship
• Exceptional understanding of service charge budgets and accounting principles
• Proven record in sustainability and ESG related targets
• Experience in utilising internal support functions and cross selling of services where applicable
• 5+ years management of in‑house and supplier staff
• Experience in people management including periodic performance reviews
• 5+ years management of supplier relationships
• Excellent health and safety and environmental knowledge
• Experience in managing utilities reporting and optimisation and/or carbon reduction or net zero requirements
• Good mechanical and electrical services knowledge and understanding
• Excellent English language skills – both written and spoken
• IT literate – MS Office at intermediate level and other relevant software (e.g. Vantify, Proactis, In Line, Tramps) to undertake the role satisfactorily
• Experience managing…