General Manager - catering Site

Position: General Manager - Premium Contract catering Site
Location: Canary Wharf

General Manager | Premium Contract Catering Site

£65,000 - £70,000 | + 10% Bonus
Full-time | Monday to Friday

Team of 55

We are working with a high-profile client to recruit an exceptional General Manager to lead a flagship, multi-service workplace hospitality operation. This is a senior leadership role suited to a commercially minded operator with a passion for food, service excellence, and people development.

This position offers the opportunity to take full ownership of a large, complex operation, driving performance, innovation, and client satisfaction within a premium business & industry environment.

The Role

As General Manager, you will have full accountability for operational delivery, financial performance, and team leadership across the site. You will act as a key client partner, leading from the front and setting the standard for a best-in-class workplace experience.

You will be responsible for translating strategy into action, accelerating initiatives, embedding strong processes, and continuously evolving the food and beverage offer to meet changing customer expectations.

Key Responsibilities

Operational & Commercial Leadership

Full ownership of site operations and financial performance
Drive excellent customer service and consistently high standards
Partner closely with culinary leadership on stock control, waste management, and production reviews
Ensure pricing, menus, and concepts align with agreed commercial and client requirements
Build strong supplier relationships to maximise quality and commercial return

Financial Management

Manage budgets, purchasing, forecasting, and P&L performance
Accurately project costs, labour, and margins
Control wastage and operational efficiencies across the site People & Culture

Lead, coach, and develop senior site leadership and wider teams
Embed a strong training and succession-planning culture
Oversee performance reviews, objective setting, and engagement initiatives
Plan and lead management meetings and daily team briefings

Compliance, Health & Safety

Ensure full compliance with food safety, hygiene, and health & safety standards
Maintain training records, audits, and operational documentation
Proactively manage risk and escalate issues appropriately

Client & Stakeholder Management

Build and maintain strong client relationships
Support client reviews, contract discussions, and business retention
Identify and unlock opportunities for growth and added value
Contribute to wider regional initiatives and new business mobilisations where required

About You

You will be a confident, credible leader with experience managing large-scale hospitality operations, ideally within workplace, corporate, or premium B&I environments.

You will bring:

Strong commercial and financial acumen
Experience managing complex teams and senior stakeholders
A hands-on, solutions-focused leadership style
The ability to perform under pressure while maintaining quality and composure
Excellent communication, negotiation, and influencing skills
A proactive, positive, and adaptable mindset

Technical & Professional Skills

Strong IT skills (Word, Excel, PowerPoint)
Confidence producing reports, forecasts, and operational data
Solid understanding of catering finance, labour control, and compliance

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age