Multi-Site Manager - Editions NL

Multi-Site Manager - Editions North London Sites Deliveroo

Deliveroo’s mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We continue to operate in a competitive marketplace but have achieved so much over the past years, including significant growth in our New Verticals business, which includes site operations across our delivery only sites - Editions and HOP.

We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. It's an exciting time to join and while we have made great progress, we are just getting started!

Deliveroo Editions were the world's first delivery only kitchens, and we are still the market leaders in helping our restaurant partners succeed. We entered this space in 2017 and operate across various markets and have since perfected the art of getting customers their deliveries in the fastest and most pleasant way possible. These super kitchens provide restaurant owners with an end-to-end solution for fulfilling customer orders with the highest possible standards - outperforming their brick & mortar KPI’s!

This is the reason why many of the industry's leading brands (such as Dishoom, Wingstop, Five Guys, and Pickl) have chosen Editions to help them grow their brands and develop new ones! As such, Editions is a delivery-only kitchen network that brings exclusive restaurant brands into high demand areas.

Great people help to drive our business forward and we are always looking for more to join our sites. If you don’t have the exact experience, that’s okay, we’d still love to hear from you. Does this sound tasty to you? Take a look at our Multi-Site Manager role and apply below to join the Roo family.

The Multi-Site Manager is responsible for driving the highest possible performance possible across their site(s). They support and hold the Site Manager accountable in their daily running of site operation.

The role requires maximising customer satisfaction by delivering operational KPIs and maximising profitability by minimising costs (incl. optimising labour efficiencies). It also requires the upholding of industry leading compliance standards.

The Multi-Site Manager is responsible for living and breathing our marketplace by creating a positive and cooperative working environment for all team members and fostering development to ensure career development.

• Plan your work week most effectively between your respective sites (1-4) to ensure that you have the greatest possible impact on your team and the operation. The operational nature of the role will require you to work weekends, late nights, as well as shifts on public holidays.

• Lead through your respective teams, working closely with the Site Manager(s) in your respective sites (1-4), to achieve all company objectives and goals. This will require an ability to lead effectively at a distance whilst also remaining willing and able to get stuck in!

• Lead in accordance with the Deliveroo values and ensure your team follows suit. Act as a People Manager for all our staff colleagues and support them throughout their organisational life cycle. This includes the requirement to manage HR/ER cases.

• Execute cost control and adherence to budgets. Forecasting yearly costs for your site as part of the financial planning process. As a multi site manager you will own Opex, repair & maintenance working within the prescribed labour (hours) targets, and Utilities costs for your respective sites.

• Recruit and onboard Editions team members within your respective site.

• Develop, train and motivate all employees to achieve company targets (incl. Peakon)

• Conduct performance evaluations, identify training needs, and provide coaching and feedback to improve staff skills and performance using tools such as PDPs & PIPs

• Complete high quality schedules, ensuring appropriate staffing level for your respective sites adhering to company labour targets and working time…