Account Manager

We strive to be the most innovative and inspiring creative healthcare agency in the world, making things happen.

Through deep partnerships, smart strategy and applied creativity, we create exceptional experiences and communications. We make meaningful change in healthcare happen.

Our ethos? It Happens Here. It’s our promise, our challenge, and our invitation.

And if you’ve got potential to unlock, talent to unleash, and a desire to wow clients, we want to make it happen.

DDB Remedy. It Happens Here.

The opportunity:

We’re seeking an experienced Account Manager to join our Client Partner team and elevate their career with us. This pivotal role is key to shaping client relationships, driving strategic thinking and championing creative excellence.

You will manage key projects and client accounts day-to-day while mentoring junior team members to deliver outstanding work. Working closely with senior leadership, you will ensure creative communications are strategically robust, creatively bold, and flawlessly executed. This is an opportunity to build strong client partnerships, drive exceptional delivery, foster business growth and advocate for creativity and collaboration across the agency.

About you:

You are a relationship-driven client partner with a strategic mindset, a passion for creativity and an entrepreneurial spirit. Thriving in a fast-paced, collaborative environment, you are a self-starter with a challenger mindset, eager to take the lead in shaping client strategy and delivering outstanding work. Highly organized, commercially astute and proactive, you excel at identifying opportunities that drive value and push boundaries.

More than just managing projects, you are a trusted advisor to clients, driven to deeply understand their business, align with their strategy and channel that passion into enhancing the value and relevance of our agency’s expertise - ensuring they see us as a true partner in their success, not just a service provider.

What you’ll bring:

• Prior experience in account management, with a proven track record of delivering successful communication, strategic and creative campaigns alongside building strong client relationships
• Experience working in healthcare communications or a related industry is highly desirable
• Strong experience in managing multiple projects across various channels (digital, print, experiential, etc.) and working with cross-functional teams
• Demonstrated leadership experience, with the ability to mentor and develop junior team members.
• Exceptional communication and presentation skills, with the ability to build strong relationships with clients and internal teams
• Strong project management skills, with the ability to manage multiple complex projects simultaneously
• A strategic thinker with an understanding of client needs and the ability to deliver solutions that drive business results
• Highly organized, with excellent attention to detail and the ability to manage time efficiently under pressure
• Commercially astute with a strong understanding of budget management and project profitability
• Experience and enthusiasm for integrating AI into your work, using technology to boost efficiency, creativity, and deliverables

What we’ll need you to do:

Client relationships and strategy

• Own and develop client relationships, acting as the main point of contact for key accounts. Build trust and maintain positive relationships with clients at all levels
• Work with senior teams to define and deliver on strategic goals for clients, ensuring everything we do meets objectives and drive results
• Lead the development of client briefs, ensuring clarity and alignment between client expectations and agency capabilities
• Anticipate client needs and proactively provide solutions that align with the business goals and objectives

Project management and delivery

• Alongside the Project Management team, lead the delivery of multiple, complex projects across various channels (digital, print, experiential, etc.), managing timelines, budgets, and resources
• Ensure all work is delivered to the highest quality, on time, and within budget, ensuring a seamless flow from concept to execution
• Collaborate with strategic, creative…