Deputy Manager

Deputy Manager Balham 39 Hours Who are we? Were Pets at Home, one of the UKs leading pet care businesses. Our Pet Care Centres are more than stores theyre community hubs where passionate teams deliver exceptional service and expert advice to help pet owners give their companions the very best care. Whats the role? Were looking for a Deputy Store Manager to join our team in Balham.

This is a fast-paced, results driven role where youll work closely with the Store Manager to drive sales performance, hit key targets, and deliver outstanding customer service every day. When the Store Manager is unavailable, youll take full responsibility for the store, leading the team, managing operations, and ensuring every customer leaves delighted. From optimising stock levels to motivating your team to exceed KPIs, youll play a pivotal role in the stores success.

Your key responsibilities will include:
Driving sales growth and achieving ambitious KPIs across all areas of the business. Inspiring and leading your team to deliver exceptional service and create a customer-focused environment. Overseeing store operations, including recruitment, stock management, and compliance with health and safety. Acting as Duty Manager when the Store Manager is unavailable. Leading by example and ensuring operational excellence at all times.

Well provide comprehensive training and development to give you the tools and confidence to succeed in this high-impact role. Wed love to hear from you if you:
Have previous management experience in a retail environment. Are passionate about sales, service delivery, and achieving results. Are flexible to work a 7-day shift pattern, including weekends and bank holidays. Have excellent communication and leadership skills to engage and inspire your team. Are ready to commit to 6 months of training, covering customer service, health and safety, and pet care.

Benefits:
Annual bonus opportunities linked to performance. 28 days paid leave, rising to 33 days after 2 years (including bank holidays). Your birthday off to celebrate in style. Life assurance worth 4x your annual salary. A 4% company pension contribution. Colleague discounts, including 20% off Pets at Home and 30% off our own-brand products. At Pets at Home, we embrace diversity and encourage everyone to bring their best selves to work.

If youre ready to make a real impact and help us deliver exceptional results, we want to hear from you! Dont wait, apply now! We may close the vacancy early due to high interest.