Property Manager

Join to apply for the Strutt & Parker - Property Manager role at Strutt & Parker

An exciting opportunity for an experienced Property Manager to join our lettings team in Chelsea.

• Check all new Tenancy documents have been uploaded to RPS correctly
• Send initial email introducing yourself and check all compliance certificates are valid, electrical or gas safety certificates and instruct where necessary
• Book pre‑Tenancy clean and check‑ins when required
• Liaise with negotiator to conclude outstanding offer details and other tenancy related matters
• Check that initial monies have been received prior to key release, and confirmation received from Contracts Manager that all documents required have been signed by both parties
• Ensure all deals are checked against Tenancy Checklist Form
• Forward Welcome letters to client and tenant
• Complete checklist on RPS, upload bank details, send for approval and upload Tenant details to JMI if requested
• Act as central contact for landlords, tenants and S&P team members during active tenancies
• Provide excellent customer service to landlords, tenants and internal team members within S&P
• Check all invoices and authorise for payment within 48 hours of receipt in the office
• Perform property visits using online software during active Tenancies
• Send visit reports to landlords and manage issues resulting from the visit
• Ensure both Landlord and Tenant comply with statutory and contractual obligations as per the tenancy agreement
• Arrange and deal with property maintenance
• Deal with tenant and client queries regarding property matters
• Accept and confirm correct notices have been served by both Landlord and Tenant
• Ensure the inventory report is kept up to date during the tenancy with any amendments to the property captured
• Arrange inventory checkouts and communicate to both Landlord and Tenant
• Deal with all associated administration to agree with both parties on proposed deposit deductions and deposit return
• Raise and submit TDS paperwork within a reasonable time frame to not exceed the three month deadline when a dispute has arisen
• Organise any renewal of the gas safety certificates and electrical certificates and ensure smoke and carbon monoxide alarms are installed following all legislation
• Organise and follow up any insurance claim on behalf of the Landlord where necessary
• Check and approve Landlord statements on a daily basis
• Consult and update Head of Tenancy Management and Lettings Office Head where necessary
• When required, welcome visitors and deal with as appropriate
• Attend Lettings and team meetings
• Notify Head of Tenancy Management of any potential property issues
• Support and assist the team on the daily running of another portfolio in the absence of other team members
• Maintain a paperless filing system – ensuring accurate and up to date
• Keep databases up to date including RPS
• Proactively maintain own legal knowledge and comply with all Lettings legislation
• Ensure the necessary processes and procedures are in place to support compliance
• Ensure accurate data entry and any missing data is obtained and incorrect data corrected
• Keep fully compliant with up to date lettings legislation and best practice procedures referencing the Team Manager as necessary

• Educated to GCSE level or equivalent as a minimum

• Experience with in a similar role
• A smart appearance and professional approach is essential
• Excellent communication skills
• Customer-focused with commitment to maintaining excellent service standards at all times
• Team Player
• Must possess a composed manner in order to be able to work under pressure and problem solving
• Organised and systematic – ability to prioritise workloads
• Ability to meet deadlines
• An understanding of confidentiality issues and the use of discretion
• Accuracy and attention to detail
• Specified processes and routines, work to a fast‑paced environment
• Good working knowledge of IT systems and user knowledge of Aspasia a bonus

• Health & Leisure:
  Health Cash Plan, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support,…