Security Account Manager

Join to apply for the Security Account Manager role at United Builders Service, Inc.

• Job Title: Account Manager
• Location: London, England, United Kingdom
• Salary: £70,000 per annum
• Hours: 40 hours per week
• Roster: Monday to Friday (as per needs of the business)

• Enhance Visitor
  
  Experience:
  
  Lead efforts to ensure every visitor encounter is positive, informative, and aligned with the Gallery's objectives.
• Lead Operational Teams:
  Supervise front-of-house security staff to maintain high standards of protection, customer service and efficiency.
• Strategic Planning with a Public Focus:
  Align operations with long-term goals that prioritise access, inclusivity, and public engagement.
• Security and Safety with the Visitor in Mind:
  Support in developing and implementation of security protocols that protect both people and cultural assets without compromising accessibility.
• Create a teamwork culture of direct reports working closely to lead, motivate and mentor them.
• Ensure the Gallery is always fully resourced with skilled, attentive professionals committed to meeting security needs and delivering excellent service.
• Support emergency response plans that protect people, visitors, and assets—ensuring fast, effective action in cases of theft, vandalism, natural disasters, or public safety incidents, all tailored to the Gallery environment.
• Coordinate with law enforcement, emergency services, and cultural heritage protection agencies as needed.
• Ensure that contract site's systems, procedures and practices follow Health and Safety regulations, identifying and reporting any breaches of regulations appropriate.
• Manage portfolio using Timegate system ensuring that all aspects of data operationally are always accurate and relevant.
• Champion a culture of innovation, continuous improvement, and colleague engagement.

• Leadership experience in cultural institutions, museums, visitor centres, or similar public-facing organisations.
• Background in security operations and customer service management.
• Track record of balancing safety, efficiency, and guest experience in complex environments.
• Tailored Security with a Customer-First Mindset.
• Our top priority is to deliver security solutions that protect cultural assets while maintaining an exceptional visitor experience and ensuring staff feel supported and safe.
• We design site-specific security strategies that reflect the client's values and audience expectations.
• Security plans are created in collaboration with key client stakeholders, ensuring their vision for public access and cultural preservation is never compromised.
• Key Customer Benefit: A security approach that enhances, not disrupts, the visitor experience.

• Customer-Centred Leadership:
  Proven ability to lead teams with a strong focus on visitor satisfaction.
• Strong Communicator:
  Able to clearly convey policies, resolve visitor concerns, and motivate diverse teams.
• Operational Expertise:
  Skilled in managing operations, staff scheduling, and public programming logistics. Knowledge of security challenges unique to cultural environments, including artifact protection and visitor safety.
• Security & Risk Awareness:
  Experience managing physical security in a public-facing setting with sensitivity to the guest experience. Familiar with security technologies appropriate for museums and galleries.
• Collaborative and Inclusive:
  Committed to creating a welcoming environment for diverse audiences and staff.

• Health care plan (HSF)
• Perk Box (HSF) - discounts & offers from cinema tickets to days out
• Cycle to work scheme
• First class training allowing you to develop your skills
• A view for career development
• Recognition awards
• And much more!

CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment decisions are based on qualifications, quality, and business needs.