Guest Ambassador - Dedicated Bench

London, England, United Kingdom

Job Purpose
We are seeking a highly experienced individual who has an extensive knowledge in customer service and can provide our 5‑Star front of house service delivery whilst maintaining a subtle, yet visible security presence as part of our Dedicated Bench Staff Team.

Key Responsibilities

• Be seen as a visible customer‑focused professional by being proactive and greeting clients and visitors where possible
• Anticipate any action client requirements in a professional manner
• Provide a consistently professional service at all times
• Issue visitor passes using the agreed sign‑in and out policies and procedures
• Provide a high level of front and back of house services and have a wide knowledge of provisions within local and surrounding areas
• Ensure all fire exits are kept clear;
  Health & Safety issues are reported
• Ensure all landlord contractor access is pre‑authorised and in accordance with permits to work conditions
• Carry out building patrols where required
• Provide administrative support/incident report writing
• Ability and foresight to create a safe environment for all guests and visitors
• Maintain a high‑security awareness at all times
• CCTV interaction where required
• First Aid training required

Person Specification

• Professional, highly driven, flexible, enthusiastic, proactive, self‑motivated team player
• Holds a true passion for high standards of customer service delivery
• A keen interest and high level of systems/technology and computer skills would be an advantage
• Excellent interpersonal skills and the ability to interact with people at all levels
• Immaculate presentation
• Intuitive customer‑related logic
• Ability to work independently with confidence, using own initiative as required
• Look for opportunities to enhance client/visitor experience
• Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail
• Confidence and common sense to access and utilise expert resources when making decisions
• Maintain and practice a high degree of confidentiality at all times
• Computer literate with good email etiquette; the use of concierge and Microsoft systems is an advantage
• Have a high level of security awareness
• Valid SIA licence required
• 5 years of continuous work employment history without gaps and verifiable work history

What We Offer

• A highly competitive salary within the corporate sector
• CPD – Bespoke Training, Learning & Development opportunities
• Licence Upskill – where applicable
• Perk Box – Employee discount scheme
• Laundry service for tailored uniform
• Cycle to Work Scheme
• Social events and activities
• Pension scheme
• Employee mental health assistance helpline
• Recognition schemes including our employee of the month programme
• Employee Health Cash Plan for you and your dependants

Required Identification (if invited to an interview)

• SIA (if required)
• 3 x proof of  (1 photographic)
• Right to Work
• HMRC tax record

Seniority level:
Not Applicable

Employment type:

Full‑time

Job function:
Other

Industry: Facilities Services