Support Manager

Position: Housing with Support Manager
Location: Lambeth

Housing with Support Manager

Location:

Clarence Avenue, Lambeth, SW4 8DN
Salary: £31,335 - £32,984 (Dependent upon experience)

Contract:

Full Time Permanent 37.5hrs per week

Are you passionate about supporting older people to live independently in a safe and welcoming community? Join us at MTVH as a Housing with Support Manager and make a real difference every day.

About this role:

Our sheltered housing service provides on-site housing management and support for customers aged 55 and over, helping them maintain independence, choice, and control over their lives. We create a vibrant and secure environment where residents can enjoy an active social life if they choose.

As a Housing with Support Manager, you’ll deliver a high-quality housing management service across our schemes, ensuring properties are well-maintained, safe, and compliant. You’ll be the first point of contact for residents, offering advice, support, and practical solutions to help them thrive.

What You’ll Do

Manage referrals, arrange property viewings, and assess suitability in line with our allocations policy.
Carry out home visits after move-in and regular tenancy audits to ensure residents are settled and supported.
Provide advice on rent management, welfare benefits, budgeting, and financial inclusion.
Support residents to report repairs, address anti-social behaviour, and maintain safe homes.
Promote independence by signposting to community resources and specialist services.
Coordinate minor works through our handy person service and liaise with Asset Management for planned works.
Arrange property adaptations to meet individual needs and maintain suitability.
What We’re Looking For

Essential:

Knowledge of legislation relevant to older residents and sheltered housing.
Understanding of welfare benefits and tenancy rights.
Experience supporting vulnerable older people with housing and wellbeing needs.
Excellent communication skills and ability to work independently and as part of a team.
Strong IT skills (Microsoft Word, Excel, Outlook) and good numeracy/literacy.
Awareness of safeguarding procedures and local support pathways.
Desirable:

QCF Diploma or NVQ Level 3 in Health & Social Care or Housing.
Personal Attributes

Flexible and adaptable to meet customer needs.
Assertive yet empathetic when dealing with sensitive issues.
Highly organised with the ability to prioritise and manage workload effectively.

Please note :

- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:

- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
2 volunteering days per year for things like helping out in local communities
An additional ‘Beliefs day’ once a year to have an extra a day off
Supported family friendly approach with extended parental leave
Enhanced pension with matched contributions of up to 9%
Option to buy or sell up to 5 days annual leave per year
Life assurance cover 3 x your salary
Cycle2work scheme
Hybrid Working - Dependent on job role and department
Health cash plan scheme for your everyday healthcare needs which you can add your family members too
Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
Access to extensive learning and training opportunities with Wisebox platform
Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
Employee Assistance Programme
- We are committed to the wellbeing of our colleagues and support this as an organisation

About us

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop…