Platform- Software Engineer

Zipline is a well-funded, rapidly growing SaaS company transforming how frontline teams work. We empower the world’s leading brands across retail, healthcare, logistics, and beyond to connect, align, and inspire their employees- from headquarters to the front lines. Our customers consistently give us best-in-class NPS and CSAT scores, and they rave about how Zipline makes their teams’ lives easier and their businesses more effective.

We’re also a fully remote company, with passionate employees across the U.S., Canada, and around the globe.

The Zipline Platform Team enables Zipline to innovate quickly and safely, ensuring our platform can scale and adapt to meet the needs of every customer. Ultimately, we build and maintain the foundation that keeps our platform reliable, secure, and scalable. Our mission is to empower our wider engineering team to deliver with confidence by providing a resilient infrastructure, streamlined CI/CD pipelines, and world-class developer experience.

We focus on performance, stability, and reliability, while continuously improving our systems through observability, automation, and improvement.

As an Intermediate Software Engineer, you will play a key role in scaling and improving Zipline’s cloud infrastructure, CI/CD systems, and developer experience. You will help design automation solutions, manage containerized environments, and build tools that enable our application development teams to deliver software efficiently and reliably. This role blends hands-on cloud operations with infrastructure development.

What you will do:

• Partner with teams across engineering to improve platform quality, reliability, and developer experience.
• Enhance system observability through improved monitoring, alerting, and telemetry.
• Optimize database performance and scalability (primarily Postgre
  
  SQL).
• Collaborate with developers primarily using Ruby on Rails to embed Dev Ops best practices into the development lifecycle.
• Build, maintain, and optimize CI/CD pipelines to ensure scalable, reliable, and faster deployments.
• Implement Infrastructure as Code using Terraform to manage cloud resources.
• Manage and scale containerized infrastructure on Kubernetes.
• Support and evolve cloud environments on AWS (experience with GCP or Azure a plus).
• Participate in on-call rotations and provide support for critical production issues.

What we look for:

• Proficiency in at least one programming language (Ruby preferred; Typescript/ JavaScript a plus).
• Relevant production experience with large-scale rails applications
• Proficiency with at least one major cloud provider (AWS preferred).
• Strong understanding of observability tools (such as Datadog and Sentry) and practices.
• Hands-on experience with containerization and orchestration tools (Docker, Kubernetes, ECS).
• Strong knowledge of CI/CD tools (like Circle
  
  CI, Jenkins, Git Hub Actions, Git Lab CI).
• Experience with Infrastructure as Code (like Terraform, Pulumi, Ansible).
• Excellent communication skills and a collaborative mindset.
• Excellence as a remote contributor, managing time and communication with intention, staying connected to the team, and delivering results reliably
• Proud of your craft, valuing clean code that scales to keep large teams productive.

Technologies you ll work with

• Ruby on Rails
• Postgres, Redis, Elasticsearch
• Typescript, JavaScript, React, Webpack
• AWS, Heroku, Fastly, Terraform
• Github, Circle
  
  CI, Docker, Kubernetes

What’s in it for you:

• Remote-first culture:
  Join a high performing, fully remote team and work where you re comfortable
• Stock Options:
  Get meaningful ownership in a fast-growing, venture-backed company shaping the future of retail.
• Time Off:
  Our flexible time-off policy ensures you stay refreshed and recharged. Plus, you’ll get a monthly stipend to get you out of the house—grab a coffee and work from your favorite spot!
• Benefits:
  World-class medical, dental, and vision policies.
• Team Connection:
  Annual company off-sites in fun locations. We ve done New York, Costa Rica, Whistler, Palm Springs, San Diego, and Mexico City.
• Sabbatical: A one month paid sabbatical after completing five years of working at Zipline.
• Volunt…