Associate Product Manager

About Lendable

Lendable is on a mission to build the world's best technology to help people get credit and save money.

We're building one of the world’s leading fintech companies and are off to a strong start:

• One of the UK’s newest unicorns with a team of just over 600 people

• Among the fastest-growing tech companies in the UK

• Profitable since 2017

• Backed by top investors including Balderton Capital and Goldman Sachs

• Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)

So far, we’ve rebuilt the Big Three consumer finance products from scratch:
loans, credit cards and car finance
. We get money into our customers’ hands in minutes instead of days.

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

We’re looking for a strategic, data-driven Associate
Product Manager (APM) to join our dynamic product team in one of Europe’s only profitable Unicorns. You’ll play a pivotal role in driving automation in our Operations department, where our vision is to automate >80% of all customer interactions using AI chat bots and agents. In this role, you will partner closely with product, operations, engineering, data, and support teams to design and implement automated experiences that deliver effective automation, whilst maintaining excellent customer service.

If you thrive on solving problems, scaling impactful solutions, and driving innovation
, we’d love to hear from you.

APMs at Lendable take day to day ownership of their product and work closely with teams such as Engineering, Credit, Growth and Operations to take the business to the next level. It’s your job to break down complex tasks into bite sized deliverables and prioritise projects according to their maximum impact. You’ll be comfortable getting into the details but also looking at the big picture and helping Lendable grow.

You’ll work closely with our Loans, Cards and Motor product teams, to help convert any pain points into solutions; and you’ll enjoy the occasional trip to our customer service office in Kent.

We’re looking for APMs who are curious, proactive, and excited to learn fast. You don’t need to come with years of experience, we care more about your mindset, raw product thinking, and ability to grow. You’ll be working alongside other PMs in the team and supported by experienced PMs across Lendable to grow your skills.

• Lead the identification, scoping, and implementation of new AI journeys on email/chat, with a focus on driving measurable improvements in resolution rate and overall quality assurance (QA) scores

• Analyse customer call flows and behavioral pathways to identify high-impact deflection opportunities on calls, and design improved IVR routing and voice-AI experiences which reduce reliance on humans

• Evaluate potential unintended consequences of deflection strategies and proactively mitigate customer pain points

• Leverage data to monitor and report on AI Agent performance and create the long term roadmap to drive non-human resolution across all customer support channels

• Manually review customer conversations to diagnose failure points and inform prompt/policy design for our chatbot

• Write, test, and iterate on high-performing prompts, ensuring responses are context-aware, complaint, accurate, and aligned with product intent.

• Partner with PMs across each of our products to ensure:

  • Critical self-serve features are prioritized and built

  • The necessary data is exposed to our services for personalised, context-rich responses and effective deflection

• Run structured experiments and A/B tests…