GTR - Rail Replacement Controller

GTR - Rail Replacement Controller

Final date to receive applications: 12 January 2026

Department: TUK Rail Replacement

Employment Type: Permanent

Location: TUK London Head Office

Reporting To: Control Manager

Compensation: £35,000 / year

Transport UK Rail Replacement provides a specialist service to the UK Rail Industry when train services are disrupted by planned engineering work or emergency incidents. Our highly experienced rail replacement team offer a fully managed service for the provision of coaches, buses, small vehicles, and taxis.

We are looking for an innovative, self-starting individual with a passion for working in the busy and dynamic bus & rail industry.

The Duty Controller role operates on a 4 on 4 off schedule including day and night shifts. The role is fully office based from Corinthian House in Croydon.

• To plan and manage replacement buses and coaches to provide journeys to a timetable when the rail service is disrupted due to pre-planned and emergency requirements.
• Responsible for the quality of our customer-focused response.
• To provide efficient and effective administrative support.
• Work effectively with external suppliers and colleagues.
• Always have a duty of care for the health and safety of yourself and your colleagues, including a duty to report unsafe acts or omissions of safety.
• To undertake any other duties commensurate with the role.

• An individual who can develop effective working relations with suppliers and colleagues.
• Can handle high pressure situations in a calm, professional and logical manner.
• It will be desirable if applicants can demonstrate previous experience administering logistics or passenger transport.
• The post involves shift-working on a rota basis covering Day & Night shift on a four on four off pattern.

• Competitive salary, £35,000 per annum
• Generous Company Sick Pay Scheme
• Access to our employee assistance programme