Program & Community Outreach Manager

WE’RE HIRING!!!

FULL-TIME, PROGRAM & COMMUNITY OUTREACH MANAGER OPPORTUNITYCENTRALIA, WASHINGTON(SERVICING LEWIS COUNTY AREA)
About CIHSWe’re a mission-driven behavioral health organization focused on:

Whole-person, integrated care Expanding access to services

Supporting both our clients and our clinicians

Supplemental Information Salary Range:

- $82,160 - $109,761 annually (Depending on experience)
Rich Benefits Package includes:

Comprehensive Health Package (medical, dental, vision, prescription coverage) - Currently, monthly health premiums are PAID for the employee and their qualifying dependents

Life insurance;

Long term disability;11 paid holidays;

Paid Time Off (PTO )- accrue 25 days in first year;

Employee Assistance Program (EAP);

PERS Retirement Program through the State of Washington Department of Retirement Systems (DRS) CIHS currently contributes 5.58% of your salary into your retirement.

Essential Duties and Responsibilities:

Management Team Leadership Management Team Collaboration — Serves as an active member of the Management Team, contributing to policy development, operational improvements, and enhancements to service delivery.

Strategic Planning Participation — Participates in strategic planning activities and provides recommendations supporting organizational growth, service expansion, and community engagement.

HR Partnership — Collaborates with Human Resources to identify trends, support employee retention, and implement workforce improvement initiatives.

Leadership Presence — Models organizational values, promotes accountability, and supports a positive and collaborative workplace culture.

Program Operations Oversight (Approximately 50%)Daily Program Operations — Oversees day-to-day operations of assigned programs, ensuring compliance with statements of work, deliverables, contracts, fidelity measures, and performance expectations.

Workflow Standardization — Develops and implements standardized workflows to support efficiency, consistency, and quality service delivery across program areas and service locations.

Compliance Monitoring — Ensures compliance with all organizational policies, regulatory requirements, contractual obligations, and documentation standards.

Program Knowledge & Staff Direction — Maintains comprehensive working knowledge of assigned programs and provides operational support, direction, and oversight to program staff.

Purpose-Driven Alignment — Connects organizational and program goals to daily work activities and ensures employees understand performance expectations and desired outcomes.

Administrative & Programmatic Oversight — Provides ongoing assessment, planning, program monitoring, performance evaluation, and operational oversight of assigned programs.

Data & Outcomes Management — Reviews productivity, quality measures, program outcomes, staffing patterns, and service utilization data to support informed decision-making.

Staff Leadership & Performance Management — Responsible for recruitment, onboarding, coaching, training, performance evaluations, disciplinary recommendations, and employee development activities.

Budget Participation — Participates in budgeting processes and manages assigned programs within approved financial parameters.

Operational Reporting — Prepares and presents operational reports, recommendations, and performance analyses to leadership.

Multi-Site Operations — Provides oversight and support across multiple sites, locations, and service areas.

Cross-System Collaboration — Facilitates partnerships and coordination among internal teams and external service providers to support integrated care and service delivery.

Community Outreach & Partnership Development (Approximately 50%)Community Relations Leadership — Develops, maintains, and…