Systems Enablement Analyst

THE OPPORTUNITY THAT AWAITS YOU

This is your chance to be part of a forward-thinking team that sits at the intersection of IT and business innovation in the fibre-to-the-home space.

As a Systems Enablement Analyst, you’ll play a key role in shaping and delivering technology-driven solutions that support our pay-as-you-go sales, billing, and customer-facing platforms. From translating business needs into functional specifications to supporting critical systems, you’ll be involved in the full project lifecycle.

If you enjoy driving clarity from complexity and working closely with product and development teams to deliver meaningful outcomes, this could be the ideal opportunity for you.

• Work closely with product and business teams to gather and analyse requirements, especially around mobile apps and customer-facing systems.
• Translate business needs into clear, actionable technical documentation and specifications.
• Analyse and document API workflows and integration points.
• Lead IT-related projects from planning to delivery, ensuring all milestones are met.
• Provide platform support and troubleshooting for systems such as Splynx.
• Keep documentation up to date, including process flows, API specs, and user guides.
• Communicate effectively with stakeholders and senior leadership on project status, risks, and outcomes.
• Support change management and user training to ensure successful system adoption.
• Collaborate across teams to deliver high-quality outcomes on multiple simultaneous projects.

• A bachelor’s degree in business administration, Industrial Engineering, Information Systems, or a related field.
• At least 3- 5 years of experience in business analysis, ideally within telecommunications or a tech product environment.
• Hands-on experience with RADIUS and Free RADIUS for authentication and network access control.
• Hands-on experience with pay-as-you-go platforms like Splynx is a strong plus.
• Strong working knowledge of API concepts and workflows.
• Comfortable writing SQL queries and navigating Microsoft SQL Server environments.
• Prior experience supporting customer-facing systems and pay-as-you-go models will be beneficial.