Service Advisor - Tools and Machinery

We are thrilled to announce a new opening for a highly skilled Service Advisor for our Centurion, Pretoria Branch, to join our team!

About the Position :

We are seeking a highly skilled and experienced Service Advisor (Technical Savvy) to join our Branch. The successful candidate will be responsible for acting as the technical product specialist liaison between our customers and service technicians, ensuring excellent customer service.

Technical knowledge of Tools and Machinery would be an advantage :

• Wide range of Power Tools, Welding Machines, Compressors
• Small Machinery i.e. Petrol & Diesel Engines, Generators

Job requirements :

• Consult with Repairs Technicians regarding necessary repairs and possible alternatives
• Use knowledge of products and services to provide information about available parts and service options
• Answer questions about service outcomes, schedule and book appointments
• Provide customers with information and advice on warranty protections and cost savings
• Manage and oversee the Repairs division workflow and schedule
• Call customers to advise them on pick-up times