Operation System Enablement Manager

The Operations Systems and Enablement Manager will be leading and managing the suite of operational systems that support the day-to-day functioning of the business.

• Develop and implement an operational systems management strategy aligned with business and IT objectives
• Oversee all systems supporting service provisioning activation fault management and customer workflows
• Champion System enablement to improve user efficiency accuracy and service delivery turnaround times
• Manage relationships with vendors supporting operational systems ensuring SLA compliance and roadmap alignment
• Lead mentor and develop a small team of System Administrators and Analysts

• 7 years experience managing or supporting operational systems in a telecom or technology environment
• Bachelors Degree in Information Systems Computer Science Engineering or related
• Strong understanding of service provisioning activation and customer support processes
• Experience with OSS (operational support systems) platforms and integrations with CRM / BSS environments

Key Skills Computer Science,Business Process,SQL,Active Directory,VMware,Data Entry,Clearance,OS,Windows,System Issues,Linux,Sharepoint,Backup,hardware,Technical Support

Employment Type : Full-Time

Vacancy: 1

For more information contact:
Monica de Wet
Senior Recruitment Consultant