Solutions Implementation Lead; AI Ops​/Managed Operations Services

Position: Solutions Implementation Lead (AI Ops / Managed Operations Services)
In order to be considered the following is required:

• 712 years solutions architecture, implementation design, technical consulting, or service-development support
• Strong background in enterprise monitoring, observability, automation, or AIOps platforms
• Experience implementing complex technology platforms in enterprise environments
• Familiarity with enterprise infrastructure ecosystems including cloud, networks, servers and applications
• Experience integrating monitoring or observability platforms into ITSM or operational systems

Responsibilities:

In order to be considered the following is required:

• 712 years solutions architecture, implementation design, technical consulting, or service-development support
• Strong background in enterprise monitoring, observability, automation, or AIOps platforms
• Experience implementing complex technology platforms in enterprise environments
• Familiarity with enterprise infrastructure ecosystems including cloud, networks, servers and applications
• Experience integrating monitoring or observability platforms into ITSM or operational systems

Enterprise Platform Implementation:

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• Lead the implementation of AIOps, observability, monitoring and automation platforms within enterprise environments
• Co-develop and Configure architecture solutions aligned to service delivery design
• Translate architectural documentation into practical system implementation
• Ensure platform installations meet operational and performance requirements

Solution Integration:

• Integrate monitoring, observability and automation platforms into existing enterprise ecosystems.
• Work across infrastructure, cloud, application, and service management environments.
• Configure integrations with enterprise tools such as ITSM platforms, automation frameworks, and infrastructure monitoring solutions.
• Ensure end-to-end operational visibility across systems

Technical Delivery Leadership:

• Act as the lead technical implementor within client engagements
• Guide implementation activities across design, deployment, configuration and validation phases
• Ensure delivery milestones are achieved and technical risks are managed
• Work closely with architects, SLM leadership, and delivery teams

Enterprise Environment Alignment:

• Adapt solution implementations to complex enterprise infrastructure environments
• Understand enterprise governance, security, and operational requirements
• Ensure solutions are implemented in a way that supports long-term operational adoption
• Knowledge transfer and operational readiness
• Support handover of implemented platforms to operational teams
• Document configurations and integration architecture
• Provide technical guidance to ensure successful operational adoption

Typical Platforms and Technology Environment:

The Solutions Implementation Lead will work across enterprise digital operations environments involving monitoring, observability, automation, and service intelligence platforms

Typical technologies and ecosystems may include:

• AIOps and observability platforms (e.g., Science Logic and similar enterprise monitoring ecosystems)
• Infrastructure and application monitoring platforms
• Cloud platforms and hybrid infrastructure environments
• Automation and orchestration frameworks
• IT Service Management (ITSM) platforms and service management workflows
• Enterprise integration environments and API-based integrations
• Data collection, telemetry and operational analytics frameworks

The role requires the ability to work across heterogeneous enterprise environments, integrating multiple operational systems to create unified service visibility and operational intelligence.

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