Application Engineer; Low-Voltage Security

Position: Application Engineer (Low-Voltage Security)

Location:

Chandler, Arizona

Schedule:

Full-Time

Position Summary

This is a hands‑on technical role responsible for enterprise‑level deployment, installation, configuration, programming, integration, commissioning, troubleshooting, and quality assurance of Access Control Systems (ACS), Video Management Systems (VMS), and associated network infrastructure. Proven experience deploying both enterprise ACS and VMS solutions is required.

This position serves as a key technical resource supporting Project Managers, Field Supervisors, technicians, and Engineering leadership to ensure systems are installed and operating in accordance with manufacturer specifications, Premise One standards, project requirements, and industry best practices.

The Application Engineer is expected to possess strong technical troubleshooting capabilities, work independently to resolve complex field issues, and provide technical guidance to installation teams. This role also supports system testing, customer demonstrations, technical documentation, and successful project turnover. This position requires travel up to 50% of the time, including overnight and out-of-state assignments based on project needs.

Responsibilities and Duties Field Engineering & Technical Execution

• Perform hands‑on installation, configuration, programming, testing, commissioning, troubleshooting, and repair of enterprise low‑voltage and physical security systems.
• Provide field‑level technical expertise for access control, video surveillance, network infrastructure, and other integrated low‑voltage systems.
• Interpret complex construction drawings, wiring diagrams, network diagrams, schematics, specifications, and manufacturer documentation to support proper system installation and operation.
• Configure and troubleshoot access control panels, intelligent controllers, input/output modules, readers, locking hardware interfaces, and related equipment.
• Install, configure, and troubleshoot video surveillance systems, including IP cameras, recording servers, video management software, network connectivity, and associated devices.
• Diagnosing and resolving complex system issues involving network communications, device connectivity, power distribution, relay logic, wiring, and equipment performance.
• Utilize appropriate testing equipment and diagnostic tools to verify system performance, identify deficiencies, and resolve technical issues.
• Identify installation deficiencies, design conflicts, or technical constraints and coordinate corrective actions with Project Managers and Engineering leadership.

System Programming, Commissioning & Quality Assurance

• Perform system programming, configuration, integration, and commissioning in accordance with approved project specifications and customer requirements.
• Execute functional testing of security devices and integrated systems to validate intended system operation.
• Verify system functionality, including access control events, alarm inputs and outputs, video recording, device communications, and integration between systems.
• Conduct field inspections and quality assurance checks to ensure installations meet Premise One workmanship standards, applicable codes, and manufacturer requirements.
• Identify, document, and communicate technical deficiencies or installation issues requiring corrective action.
• Support the development and execution of testing procedures, commissioning checklists, and project closeout requirements.
• Assist with customer system demonstrations, acceptance testing, operator training, and final project turnover.
• Complete accurate documentation of system configurations, programming changes, testing results, and as-built conditions.

Project & Field Operations Support

• Collaborate with Project Managers, Field Supervisors,…