Director of Operations Strategy

The Director of Operational Initiatives is responsible for operations planning, operations strategy and operational initiatives for CRi's clinical programs and services, in accordance with the policies and practices of the agency and in adherence with all applicable laws and/or regulations. Working directly under the Chief Clinical Officer/EVP, the Director serves as a strategic advisor and thought partner, using data, financial analysis and operational insight to answer the questions that shape where CRi grows, redesigns or draws down its services, and to improve the efficiency and effectiveness of how those services are delivered.

The Director of Operational Initiatives is responsible for operations planning, operations strategy and operational initiatives for CRi's clinical programs and services, in accordance with the policies and practices of the agency and in adherence with all applicable laws and/or regulations. Working directly under the Chief Clinical Officer/EVP, the Director serves as a strategic advisor and thought partner, using data, financial analysis and operational insight to answer the questions that shape where CRi grows, redesigns or draws down its services, and to improve the efficiency and effectiveness of how those services are delivered.

The EVP/CCO sets strategic direction and retains ultimate accountability and final authority on strategy and budget; the Director of Operational Initiatives owns the development of operations strategy, analysis, recommendations and initiatives. The Director is a strategic partner to the Senior Directors of Clinical Operations, who retain responsibility for day-to-day operations and execution. The Director is a member of the clinical leadership team and does not serve as the EVP/CCO's standing designee, but may represent the EVP/CCO and clinical services in planning and strategy forums as delegated.

The Director may also be called upon to exercise supervision on a short-term or long-term temporary basis to provide coverage during turnover situations.

• Own the development, implementation and evaluation of operations strategy, long-range operational plans and strategic initiatives for CRi's clinical services, translating the EVP/CCO's strategic direction into planning frameworks, priorities and measurable goals. Lead initiatives assigned by the EVP/CCO from analysis through planning and handoff to operational owners, applying project and change management practices.
• Serve as strategic advisor and thought partner to the EVP/CCO, and as strategic partner to the Senior Directors of Clinical Operations, bringing data-informed options and recommendations on operational, workforce and growth questions.
• Lead market, capacity and feasibility analyses to answer expansion questions, including community need and referral demand, competitive landscape, staffing requirements, reimbursement and financial return; present recommendations and business cases to the EVP/CCO.
• Evaluate program and site performance and sustainability using data on utilization, occupancy, productivity, quality, outcomes, cost and revenue; identify programs for growth, redesign, consolidation or draw-down, and recommend actions with supporting analysis and implementation considerations.
• Diagnose operational barriers to access and throughput, including the causes of delayed admissions and vacancies in IDD Waiver and other residential homes (such as referral and intake flow, eligibility and authorization, staffing and regulatory requirements), and recommend and help lead solutions with operational leaders.
• Analyze staffing models and role requirements, including whether and where a position requires a particular license, certification or credential, in consultation with Compliance, Human Resources, Staff Development and credentialed clinical leaders; support workforce planning for current and planned services.
• Identify and lead process improvement and streamlining efforts across programs, standardizing workflows and reducing duplication, with clear owners, milestones and measures; operational leaders retain ownership of implementation within their programs.
• Develop and maintain operational performance measures and dashboards with Quality and IT/Informatics; use data to report trends, risks and opportunities to the EVP/CCO, executive leadership and the Board as requested.
• Research, analyze and communicate pending legislation, regulation, policy…