Service Team Member

In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy

Being a Service Team Member for the National Trust is all about flexibility and offering support to the wider team where it is needed and connecting with visitors, inspiring them, and making sure they have the best possible day when they come to visit. If you love working with all kinds of people, and you’re excited by the Trust’s cause – to protect and care for places so that people and nature can thrive – then this could be the job for you.

Salary:£12.75 per hour

Hours
:585 hours, worked on a rota throughout the year. The role will require weekday, weekend, bank holiday and some out of season availability. Hours worked each month may vary due to seasonal demand however, the salary is paid in 12 equal payments throughout the year.

Contract:Permanent

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Barrington Court is situated on the edge of Barrington village in South Somerset. It was the first estate and manor house that the National Trust acquired in 1907. The property has 2 manor houses, formal gardens inspired by Gertrude Jekyll, kitchen garden, lawns, avenues, orchards, arboretum, large book barn, shop, independent trading artisan workshops and café.

The 16 th Century Tudor Court House is currently closed to visitors for the Barrington Court Revival Project. The 17 th Century Strode House is open to visitors on the ground floor.

The property is currently open 7 days a week from mid-February until the end of October and open weekends only from November to mid-February.

Investing in you, we want you to learn, discover and develop your career. And we’ll do everything we can to offer you the training and support that you need to achieve your goals. We’ll work with you to plan your development in a way that’s right for your needs.

Reporting to the Senior Visitor Experience Officer, you will be part of an enthusiastic, supportive team working at Barrington Court.

The role of Service Team Member is varied and requires adaptability as no day will be the same and you will be required to work flexibly. The role will be based mainly outdoors and will involve at times some lifting and handling. You will be directly involved in maintaining high presentation standards by cleaning and clearing visitor areas.

You will assist other onsite teams when needed, this will include; welcome visitors at the reception, providing information for their visit, sharing knowledge about the site and the National Trust, talk about membership, and selling it, serve and sell refreshments in the tea room, supporting in the National Trust shop, support with the setup of visitor trails, sorting books for the book barn, supporting the garden team with watering.

• focused on giving great service to everyone you meet
• confident speaking with visitors and solving problems
• a team player, but also happy to work on your own initiative
• well‑organised, adaptable, and flexible to work across different sites
• willing to learn new skills and work towards shared goals

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Barrington Court, Barrington, Ilminster, TA19 0NQ

Service Team Member - Career Level A2.pdf

Compliance. Eligibility to Work in the UK

Closing Date: 4th January 2026

To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.

If you need any help with your application, i.e. due to technical difficulties, please call us on  or email us at recruitmenten

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