Helpdesk Technician

Amentum is a global leader in advanced engineering and innovative solutions, supporting critical missions across defense, intelligence, energy, and civilian sectors. Our people are our competitive advantage, driven by purpose, collaboration, and a commitment to delivering excellence for our customers and communities. We are currently seeking a Helpdesk Technician to support our Legacy Management Contract in Morgantown WV/Remote
.

JOB DESCRIPTION (ESSENTIAL DUTIES/RESPONSIBILITIES):

The Helpdesk Technician is responsible for consistently providing professional support for a wide range of technology services needs to a geographically dispersed user population representing widely varying levels of technical capabilities.

• Provide technical assistance and troubleshooting related to personal computer (PC) software & hardware and telecommunication services, including connectivity, to all LM and LMS employees, subcontractors, and affiliates.
• Provide efficient, knowledgeable, and professional telephone, email, and face-to-face support of the user population to address requests.
• Thoroughly and accurately document all activity in the organization’s trouble-ticketing system.
• Troubleshoot issues presented in a timely and accurate fashion.
• Provide end user training and assistance where required.
• Collaborate with other IT support personnel for topics beyond the scope of first level support.
• Possess ability to independently organize own work to meet established objectives, using discretion in performing duties.
• Consistently provide polite, professional, and patient telephone support for a wide range of technical support needs to a geographically dispersed user population representing widely varying levels of technical capabilities.
• Work with end users to identify and deliver required software and hardware service via telephone, email, and in-person interaction.
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation software and hardware, networked peripheral devices, and telecommunications services.
• Perform on-site and remote analysis, diagnosis, recommendation, and implementation of corrective solutions for complex PC issues.
• Assist in maintaining an inventory of all computers, monitors, printers, scanners, and other peripheral equipment.
• Maintain up-to-date knowledge of relevant software and hardware products.
• Other duties as assigned.

REQUIRED QUALIFICATIONS:

EDUCATION, LICENSE, CERTIFICATION, And EXPERIENCE

Bachelor’s degree in computer science, information technology, business, or related field. Experience in lieu of education considered.

Experience

No minimum experience required. 2 years of Helpdesk experience preferred.

Licenses

No licensure required

Certifications

No professional certification required. Microsoft, Adobe, CompTIA A+ or other technical certifications preferred.

Must be able to obtain and maintain facility credentials/authorization.

Note:

U.S. Citizenship is required for facility credentials/authorization at this work location. Required Screenings

• Drug Screen
• Physical Assessment (if applicable)
• Background Check (Criminal, Civil, Educational, Previous Employment, etc.)
• Driver Record Screen (for positions requiring on-the-job-driving)

REQUIRED SKILLS/ABILITIES:

• Possess theoretical and practical knowledge of software and hardware and exposure to assisting others with needs related to the topics.
• Excellent technical knowledge of network operations and PC hardware and peripherals.
• Comprehensive working knowledge of computer systems and commonly used software, specifically current versions of Microsoft Windows and Office suite of products.
• Capability to quickly grasp support requirements for software and processes specific to the user-operating environment.
• Powershell skills a plus.

Legacy…